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Financial support for residents

This page details the latest financial support measures available to help residents living in the borough.

Funded by UK Government logo

Updated: 17.5.2024

Household Support Fund Scheme 5 is open.  It will close on 30 September 2024, or when all funds have been spent, whichever is earlier.

Please read the details below about how to apply.

Background information about the Household Support Fund

The Household Support Fund is a national scheme funded by the UK Government. It supports households in England that are most in need with the cost of essentials.  £421m has been made available for the Household Support Fund across England. These funds have been distributed to authorities to be allocated in line with Government guidance.

There have been four Household Support Fund Schemes.  Scheme 5 was announced by the Chancellor in his Spring Budget on 6 March 2024.

The council has allocated some funds to local organisations to directly help their service users. The remaining funds are available for Waverley residents to apply for through our application-based scheme.

What can I apply for?

Help is available towards:

  • Food
  • Utilities - gas, electricity and water
  • Essentials linked to energy and water such as warm clothing, boiler repair
  • Essential household appliances such as a cooker, washing machine etc
  • Essential household items such as school uniform, bedding etc

You will be asked to provide documents to support your application such as bank statements.

Mortgage support will not be awarded. If you are having difficulties with your mortgage payments, contact your lender as soon as possible. Citizens Advice South West Surrey can also offer you advice if you are struggling to pay your mortgage. 

Who can apply?

The Household Support Fund can provide help to individuals and families who are:

  • a household living in Waverley
  • finding it hard to pay essential household bills and buy essential household items

If you have previously applied to the Household Support Fund (Schemes 1 - 4), you can apply again. 

You cannot apply more than once to Scheme 5 and we can only accept one application per household.

How do I apply?

Applications are processed by Waverley Borough Council.  Please complete the online application form and answer all questions fully.  You will need to provide details about your circumstances otherwise your application may be turned down.

Apply online.

If you need a paper copy of the form, or require help completing an application, please contact the Household Support Fund Co-ordinator on 01483 523204.

The council is under a duty to protect the public funds it administers, and to this end may use the information have provided in your application for the prevention and detection of fraud

Privacy Notice

The Privacy Notice for the Household Support Fund explains what happens to the personal information you provide when you contact Waverley Borough Council. 

Additional support – Surrey Welfare Line

Are you confident you are receiving all the benefits and tax credits you are entitled to? Are you stressed about debt or worrying about how to make your money stretch further? Help is out there!  Citizen’s Advice have teamed up with Surrey County Council to offer tailored financial advice to check that your finances are in the best shape they can be.

If you are interested in finding out more, and how you might be able to maximise your income, please contact Surrey’s Welfare Line on 0300 200 1008 and ask to be referred for “HSF Advice Services”.

The Government's Cost of Living webpages provide an overview of support available to help with the cost of living including income and disability benefits, bills and allowances, childcare, housing and travel.

Cost of Living Support (GOV.UK)

Surrey Crisis Fund

The Surrey Crisis fund is a discretionary fund run by Surrey County Council providing financial help to Surrey residents who have nowhere else to turn in an emergency or after a disaster. It can also provide assistance to set up a home in the community where no other funds or resources are available. This is a discretionary fund run by Surrey County Council and may be able to assist with food and toiletries, certain utilities, emergency travel costs and more.  

The fund aims to support people for one occasion and signpost to long-term help to prevent ongoing need.

Visit Surrey Crisis Fund (surreycc.gov.uk) or call 0300 200 1008.

We can consider awarding a Discretionary Housing Payment (DHP) if there is gap between the amount of rent you must pay and the amount of housing benefit / Local Housing Allowance or Universal Credit you receive.

DHP can top-up housing benefit, but the total amount cannot be more than you pay in rent.

Find out more about the Discretionary Housing Payment and how to apply

Disabled Facilities Grants (DFG) are designed to help people with disabilities to have independence in their homes. They are available to owner-occupiers, tenants and landlords. They are mandatory up to a value of £30,000 for a range of adaptations.

To apply visit: Waverley Borough Council - Disabled Facilities Grant 

If you need help with rent or living expenses then you may qualify for Universal Credit or other benefits. 

Find out more about Universal Credit on GOV.UK

Details about other benefits on GOV.UK