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Accessibility statement

Last updated: 21 July 2022

This accessibility statement applies to the Waverley website and other websites we use to deliver our services.

This website is run by Waverley Borough Council. We want as many people as possible to be able to use this website.  For example, this means you should be able to:

  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screenreader
  • change the font size of the text without the text spilling off the screen

We’ve also tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • older PDF documents and some submitted by third parties are not fully accessible to screen reader software
  • live video streams  and videos of our council meetings do not have captions
  • some online forms and partner website we use to deliver our services are difficult to navigate using just a keyboard
  • online maps are not accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in ten working days.

If you cannot view the map on our ‘Contact us’ page, call 01483 523333 or email us general.enquiries@waverley.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Website Manager:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

For people who have hearing aids, we have a standard hearing loop in reception and infra-red loops in the council chamber and our committee meeting rooms.

Please email general.enquiries@waverley.gov.uk to find out more.

Technical information about this website’s accessibility

Waverley Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • some older PDF documents, and some supplied by other parties, are not fully accessible to screen reader software
  • videos of council meetings do not have captions
  • our planning maps and Google maps are not accessible.

Non-compliances

Select the relevant heading below to see specific non-compliance issues.

https://www.waverley.gov.uk/

Insufficient colour contrast

We were made aware of an issue with insufficient colour contrast on the header and footer of our main website in July 2022.

This is due to the gradient style applied on the header and footer not meeting WCAG 2.1 AA contrast ratio thresholds. This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast

We are working with our supplier on finding a solution to resolve this issue and will provide an update in September 2022.

Your councillors page

https://modgov.waverley.gov.uk/mgMemberIndex.aspx?bcr=1

ARIA attribute element ID does not exist on the page: aria-labelledby="sidebarMenuLabel". This fails 4.1.2 – Name, Role, Value
https://dequeuniversity.com/rules/axe/4.3/aria-valid-attr-value. We are working on a solution and will provide a progress update in September 2022.

'Your Councillors' in the top menu is not a list but is marked as such. This fails 1.3.1f – Info and Relationships
https://axe.deque.com/rule-help/en/semantic-list-used-for-presentation. We are working on a solution and will provide a progress update in September 2022.

Councillor images are missing alt text. This fails 1.1.1 – Non-text content https://axe.deque.com/rule-help/en/alt-text-missing. We are working on a solution and will provide a progress update in September 2022.

Calendar of meetings page

https://modgov.waverley.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1

Dates greyed out on the calendar and dates that are red on a pink background do not have enough colour contrast.  This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. We are working on a solution and will provide a progress update in September 2022.

Agenda and minutes of meeting pages

https://modgov.waverley.gov.uk/ieListDocuments.aspx?CId=130&MId=4017&Ver=4

Some PDF agendas and minutes do not have their language set at the parent level.  However, the language setting is applied on each paragraph across the whole document.  This is confirmed in the W3C guidance: "This technique can be used to set the default language for the entire document if the entire document is contained in the container or tag. In this case, this technique would apply to Success Criterion WCAG 3.1.1 Language of Page

Election results detail page

https://modgov.waverley.gov.uk/mgElectionAreaResults.aspx?ID=387&RPID=14845299

The pie chart ARIA attribute is not allowed for the element's role.  This fails 4.1.2 – Name, Role, Value https://dequeuniversity.com/rules/axe/4.3/aria-allowed-attr. We are working on a solution and will provide a progress update in September 2022.

The white numbers on the pie chart have insufficient colour contrast with the background.  This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. We are working on a solution and will provide a progress update in September 2022.

We are working on a new self-service/online forms solution which will in turn resolve the issues related to the online forms (achieveservice.com) site listed below. We aim to launch this new solution by January 2023.

https://waverley-self.achieveservice.com/MyServices

‘Skip navigation’ button along the banner is not clear on the dark grey background. This fails WCAG 1.4.3 Contrast (Minimum) https://www.w3.org/WAI/WCAG21/Understanding/contrast-minimum.html

The Register and Log-in buttons in the header use a list element that has direct children with a role that is not allowed and can't be recognised by a screen reader.  They also don't do not have an ARIA parents role. This can be confusing for people using assistive technology and fails WCAG 1.3.1 Info and Relationships https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships.html

Individual forms

eg Complaints, compliments and suggestions form - Contact details - Section 1 - Waverley Borough Council self service (achieveservice.com)

‘Skip navigation’ button along the banner is not clear on the dark grey background. This fails WCAG 1.4.3 Contrast (Minimum) https://www.w3.org/WAI/WCAG21/Understanding/contrast-minimum.html

The red stars to identify where mandatory information is required in a field use an incorrect ARIA attribute. This may make accessibility worse for users. This fails WCAG 4.1.2 Name, Role and Value  https://www.w3.org/WAI/WCAG21/Understanding/name-role-value.html

https://planning360.waverley.gov.uk:4443/planning/

All pages

Homepage

Online planning applications search results page

eg: https://planning360.waverley.gov.uk:4443/planning/search-applications?civica.query.FullTextSearch=GU6%208RG

Online planning applications detail page

eg: https://planning360.waverley.gov.uk:4443/planning/search-applications?civica.query.FullTextSearch=GU6%208rg#VIEW?RefType=GFPlanning&KeyNo=534458&KeyText=Subject

  • The main planning application title is not marked as a heading. This fails 1.3.1e – Info and Relationships https://axe.deque.com/rule-help/en/semantic-heading. We asked our suppliers to fix this issue in January 2022 and expect this work to be completed by 31 August 2022.

Whitespace Resident Portal

The new Resident Portal, used for checking bin collection days and reporting missed collections, superceded the previous MOP app and was made available via our website in May 2022.

It is fully compliant on Microsoft Edge browser with the Web Content Accessibility Guidelines version 2.1 AA standard, and partially compliant on other browsers due to the non-compliances listed below:

When using a screen reader with Internet Explorer and some mobile device browsers: Error messages due to non-completion of mandatory fields are not narrated.

When using a screen reader with the Chrome browser: The keyboard navigation of drop-down list selectors is impaired by the narration tool.

When using a screen reader with the Chrome browser and some mobile device browsers: The calendar date look-ups do not narrate and the user is not informed by the narration of search results.

We asked our supplier to fix these issues in July 2022 and expect these to be resolved as part of the next system update in early 2023.

We plan to launch a new accessible payments website by January 2023, which will in turn resolve the issues related to the pay.waverley.gov.uk/payonline page listed below. 

https://pay.waverley.gov.uk/payonline/

https://ats-waverley.jgp.co.uk/vacancies

Our suppliers fixed all accessiblity issues identified in our audit by July 2022.

Insufficient colour contrast 

A further issue related to the colour contrast used on the Waverley Borough Council branding on the header and footer was identified during July 2022.

This is due to the gradient style applied on the header and footer not meeting WCAG 2.1 AA contrast ratio thresholds. This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast

We are working with our supplier on finding a solution to resolve this issue and will provide an update in September 2022.

www.waverley.inconsult.uk

Our suppliers fixed all accessiblity issues identified in our audit by February 2022.

http://pcnchallenge.waverley.gov.uk:2188/Default.aspx

Form fields do not have labels. This fails 4.1.2 – Name, Role, Value https://dequeuniversity.com/rules/axe/4.3/label and 1.3.1 – Info and Relationships. We asked our suppliers to fix this issue in January 2022 and expect this to be completed by 31 August 2022.

Preparation of this accessibility statement

This statement was prepared on 13 January 2022. It was last reviewed on 21 July 2022.

This website was last tested between 15 - 23 December 2021. The test was carried out by Smarter Digital Services (SDS).

SDS used a combination of semi-automated evaluation tools and manual testing on a variety of templates and pages. 

We chose a variety of templates and pages on our main website and other websites we use to deliver our services to get a good sample of content and the different types of templates used.  

You can read the full accessibility audit report.