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Accessibility statement

This accessibility statement applies to the Waverley website and other websites we use to deliver our services.

This website is run by Waverley Borough Council. We want as many people as possible to be able to use this website.  For example, this means you should be able to:

  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screenreader
  • change the font size of the text without the text spilling off the screen

We’ve also tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • older PDF documents and some submitted by third parties are not fully accessible to screen reader software
  • live video streams  and videos of our council meetings do not have captions
  • some online forms and partner website we use to deliver our services are difficult to navigate using just a keyboard
  • online maps are not accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in ten working days.

If you cannot view the map on our ‘Contact us’ page, call 01483 523333 or email us general.enquiries@waverley.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Website Manager:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

For people who have hearing aids, we have a standard hearing loop in reception and infra-red loops in the council chamber and our committee meeting rooms.

Please email general.enquiries@waverley.gov.uk to find out more.

Technical information about this website’s accessibility

Waverley Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • some older PDF documents, and some supplied by other parties,  are not fully accessible to screen reader software
  • videos of council meetings do not have captions
  • our planning maps and Google maps are not accessible.

Non-compliances

Select the relevant heading below to see specific non-compliance issues.

www.waverley.gov.uk

All pages

The feedback button is marked as a heading. This fails 1.3.1e – Info and Relationships https://axe.deque.com/rule-help/en/semantic-heading-misused. We will fix this issue by the end February 2022.

The Categories heading appears and functions like a section heading but is not marked up as such. This fails 1.3.1e – Info and Relationships https://axe.deque.com/rule-help/en/semantic-heading-misused. We will fix this issue by the end February 2022.

Headings inside each grey box on landing pages appear and function like a section heading but are not makred up as such. This fails 1.3.1e – Info and Relationships https://axe.deque.com/rule-help/en/semantic-heading-misused. We will fix this issue by the end February 2022.

Homepage

Our Twitter feed has no visual focus indicator, no alt text on images and a keyboard trap. This fails 2.4.7a Focus indicator missing
https://axe.deque.com/rule-help/en/focus-indicator-missing and 1.1.1 Non-text content https://www.w3.org/TR/WCAG20-TECHS/H37.html. We aim to fix this by the end February 2022.

Images for news stories do not have their own alt text and read out the title of the news story. We aim to fix this by the end February 2022.

News landing page

https://www.waverley.gov.uk/Council-updates/Read-our-latest-news

Page numbering at the bottom of the page has insufficient colour contrast when in active state.  This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. We aim to fix this by the end February 2022.

Some of our images in news stories contain text and the short alt text is not appropriate. This fails 1.1.1c – Short text alternative is not appropriate https://axe.deque.com/rule-help/en/alt-text-short-text-not-meaningful. We aim to fix this by the end February 2022.

Cookie settings

Toggle on / off switches to select settings have duplicate ids for each toggle and are inaccessible with a keyboard.  This fails 4.1.1 – Parsing https://dequeuniversity.com/rules/axe/4.3/duplicate-id. We aim to fix this by the end February 2022.

Your councillors page

https://modgov.waverley.gov.uk/mgMemberIndex.aspx?bcr=1

ARIA attribute element ID does not exist on the page: aria-labelledby="sidebarMenuLabel". This fails 4.1.2 – Name, Role, Value
https://dequeuniversity.com/rules/axe/4.3/aria-valid-attr-value. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

'Your Councillors' in the top menu is not a list but is marked as such. This fails 1.3.1f – Info and Relationships
https://axe.deque.com/rule-help/en/semantic-list-used-for-presentation. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

Councillor images are missing alt text. This fails 1.1.1 – Non-text content https://axe.deque.com/rule-help/en/alt-text-missing. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

Calendar of meetings page

https://modgov.waverley.gov.uk/mgCalendarMonthView.aspx?GL=1&bcr=1

Dates greyed out on the calendar and dates that are red on a pink background do not have enough colour contrast.  This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

Agenda and minutes of meeting pages

https://modgov.waverley.gov.uk/ieListDocuments.aspx?CId=130&MId=4017&Ver=4

Some PDF agendas and minutes do not have their language set. This fails WCAG 3.1.1 Language of Page.  We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

Election results detail page

https://modgov.waverley.gov.uk/mgElectionAreaResults.aspx?ID=387&RPID=14845299

The pie chart ARIA attribute is not allowed for thie element's role.  This fails 4.1.2 – Name, Role, Value https://dequeuniversity.com/rules/axe/4.3/aria-allowed-attr. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

The white numbers on the pie chart have insufficient colour contrast with the background.  This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

https://waverley-self.achieveservice.com/MyServices

‘Skip navigation’ button along the banner is not clear on the dark grey background. This fails WCAG 1.4.3 Contrast (Minimum) https://www.w3.org/WAI/WCAG21/Understanding/contrast-minimum.html. We aim to fix this issue by end February 2022.

The Register and Log-in buttons in the header use a list element that has direct children with a role that is not allowed and can't be recognised by a screen reader.  They also don't do not have an ARIA parents role. This can be confusing for people using assistive technology and fails WCAG 1.3.1 Info and Relationships https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships.html. We notified our suppliers of this issue in November 2021 and are awaiting timescales for this to be fixed.

Individual forms

eg Complaints, compliments and suggestions form - Contact details - Section 1 - Waverley Borough Council self service (achieveservice.com)

The red stars to identify where mandatory information is required in a field use an incorrect ARIA attribute. This may make accessiblity worse for users. This fails WCAG 4.1.2 Name, Role and Value  https://www.w3.org/WAI/WCAG21/Understanding/name-role-value.html. We notified our suppliers of this issue in November 2021 and are awaiting timescales for this to be fixed.

https://planning360.waverley.gov.uk:4443/planning/

All pages

Homepage

Online planning applications search results page

eg: https://planning360.waverley.gov.uk:4443/planning/search-applications?civica.query.FullTextSearch=GU6%208RG

Online planning applications detail page

eg: https://planning360.waverley.gov.uk:4443/planning/search-applications?civica.query.FullTextSearch=GU6%208rg#VIEW?RefType=GFPlanning&KeyNo=534458&KeyText=Subject

  • The main planning application title is not marked as a heading.  This fails 1.3.1e – Info and Relationships https://axe.deque.com/rule-help/en/semantic-heading. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

All pages

https://wbc-live.whitespacews.com/wbc/Address/FindAddress?Length=3

The Find address heading text is not included in an ARIA landmark.  This affects users with low vision using assistive technology and does not use ARIA landmarks to identify regions of a page https://www.w3.org/WAI/WCAG21/Techniques/aria/ARIA11. Our suppliers plan to upgrade this website by end March 2022.

The line height in the text is below minimum value, which can make the text harder to read.  This fails 1.4.7 Visual Presentation. Our suppliers plan to upgrade this website by end March 2022.

Skip to main content link is missing.  This fails 2.4.1: Bypass Blocks https://www.w3.org/WAI/WCAG21/Understanding/bypass-blocks.  Our suppliers plan to upgrade this website by end March 2022.

Bin collection details page

Headings are not structured to follow a hierarchical structure. This fails https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships. Our suppliers plan to upgrade this website by end March 2022.

A property's bin collection date is shown in yellow and no text alternative is provided. This fails 1.4.1: Use of Color https://www.w3.org/WAI/WCAG21/Understanding/use-of-color.html. Our suppliers plan to upgrade this website by end March 2022.

Report missed bin collections pages

A property's bin collection date is shown in yellow and no text alternative is provided. This fails 1.4.1: Use of Color https://www.w3.org/WAI/WCAG21/Understanding/use-of-color.html. Our suppliers plan to upgrade this website by end March 2022.

The checkbox fields to select which bin has not been emptied are not labeled. This failes 3.3.2: Labels and instructions Understanding WCAG Success Criterion 3.3.2: Labels or Instructionshttps://www.w3.org/WAI/WCAG21/Understanding/use-of-color.html. Our suppliers plan to upgrade this website by end March 2022.

https://pay.waverley.gov.uk/payonline/

Current vacancies

https://ats-waverley.jgp.co.uk/vacancies?ga_client_id=b1441c55-0eed-4413-96bb-3f5a4efd7c07

www.waverley.inconsult.uk

Open consultations page

On the open consultations page:

  • the 'Open' drop down element role is missing.  This fails WCAG 2.1 AA criteria 4.1.2 - Name, Role, Value https://axe.deque.com/rule-help/en/aria-role-missing. We asked our suppliers to fix these issues in January 2022 they are planning to fix them in an upcoming service update.

Planning Policy consultation information page

For example, https://waverley.inconsult.uk/EWNP/consultationHome:

Visual heading text is not marked as a heading. This fails WCAG 2.1 AA criteria 1.3.1e – Info and Relationships
https://axe.deque.com/rule-help/en/semantic-heading. We asked our suppliers to fix these issues in January 2022 they are planning to fix them in an upcoming service update.

Document and PDF icons are missing alt text.  They are informative CSS images. This fails 1.1.1e – Non-text Content https://axe.deque.com/rule-help/en/alt-text-missing-background-image. We asked our suppliers to fix these issues in January 2022 they are planning to fix them in an upcoming service update.

Planning policy consultaion portal register page

https://waverley.inconsult.uk/system/register

  • The group of form controls asking which category best describes you is not associated with a group label. This fails 1.3.1d – Info and Relationships https://axe.deque.com/rule-help/en/label-group-not-associated. We asked our suppliers to fix these issues in January 2022 they are planning to fix them in an upcoming service update.

http://pcnchallenge.waverley.gov.uk:2188/Default.aspx

Form fields do not have labels. This fails 4.1.2 – Name, Role, Value https://dequeuniversity.com/rules/axe/4.3/label and 1.3.1 – Info and Relationships. We asked our suppliers to fix this issue in January 2022 and are awaiting an update from them.

Preparation of this accessibility statement

This statement was prepared on 13 January 2022. It will be reviewed quarterly.

This website was last tested between 15 - 23 December 2021. The test was carried out by Smarter Digital Services (SDS).

SDS used a combination of semi-automated evaluation tools and manual testing on a varety of templates and pages. 

We chose a variety of templates and pages on our main website and other websites we use to deliver our services to get a good sample of content and the different types of templates used.  

You can read the full accessibility audit report.