Accessibility statement

https://www.waverley.gov.uk/

Insufficient colour contrast

We were made aware of an issue with insufficient colour contrast on the header and footer of our main website in July 2022.

This is due to the gradient style applied on the header and footer not meeting WCAG 2.1 AA contrast ratio thresholds. This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast

Current status

We are working with our supplier to identify a solution to the issue detailed above and also carrying out further automated checks to ensure all outstanding issues have been identified. We aim to provide a further update in February 2024.

https://waverley-self.achieveservice.com/MyServices

‘Skip navigation’ button along the banner is not clear on the dark grey background. This fails WCAG 1.4.3 Contrast (Minimum) https://www.w3.org/WAI/WCAG21/Understanding/contrast-minimum.html. 

The Register and Log-in buttons in the header use a list element that has direct children with a role that is not allowed and can't be recognised by a screen reader.  They also don't do not have an ARIA parents role. This can be confusing for people using assistive technology and fails WCAG 1.3.1 Info and Relationships https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships.html

Individual forms

‘Skip navigation’ button along the banner is not clear on the dark grey background. This fails WCAG 1.4.3 Contrast (Minimum) https://www.w3.org/WAI/WCAG21/Understanding/contrast-minimum.html. 

The red stars to identify where mandatory information is required in a field use an incorrect ARIA attribute. This may make accessibility worse for users. This fails WCAG 4.1.2 Name, Role and Value  https://www.w3.org/WAI/WCAG21/Understanding/name-role-value.html

Current status

We are working on new self-service/online form solutions which will in turn resolve the issues related to the online forms (achieveservice.com) site listed above. We aim to complete this work by May 2024.

https://planning360.waverley.gov.uk:4443/planning/

All pages

• The alt text for the Waverley logo is incorrect. This fails 1.1.1 – Non-text Content https://dequeuniversity.com/rules/axe/4.3/image-alt. 
• Skip content text is white on a white background and you can't see it. This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. 
• The content in a footer bar is not a list but is marked as such. This fails 1.3.1f – Info and Relationships https://axe.deque.com/rule-help/en/semantic-list-used-for-presentation. 

Homepage

• The search box element's role is missing. This fails 4.1.2 - Name, Role, Value https://axe.deque.com/rule-help/en/aria-role-missing. 

Online planning applications search results page

eg: https://planning360.waverley.gov.uk:4443/planning/search-applications?civica.query.FullTextSearch=GU6%208RG

• The date fields and calendar icons are not accessible by keyboard alone. This fails 2.1.1a – Keyboard https://axe.deque.com/rule-help/en/keyboard-inaccessible. 
• The calendar icons by the date fields have a missing ARIA role. This fails 4.1.2 - Name, Role,Value https://dequeuniversity.com/rules/axe/4.3/aria-allowed-attr. 
• Search and next buttons don't have an obvious visual focus on hover. This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. 

Online planning applications detail page

eg: https://planning360.waverley.gov.uk:4443/planning/search-applications?civica.query.FullTextSearch=GU6%208rg#VIEW?RefType=GFPlanning&KeyNo=534458&KeyText=Subject

• The main planning application title is not marked as a heading. This fails 1.3.1e – Info and Relationships https://axe.deque.com/rule-help/en/semantic-heading. 

Current status

We are working with our supplier to identify solutions to the issues detailed above and schedule this work to take place. We anticipate this work being completed as part of the next system update by the end of 2024.

Whitespace Resident Portal

The new Resident Portal, used for checking bin collection days and reporting missed collections, superceded the previous MOP app and was made available via our website in May 2022.

It is fully compliant on Microsoft Edge browser with the Web Content Accessibility Guidelines version 2.1 AA standard, and partially compliant on other browsers due to the non-compliances listed below:

When using a screen reader with Internet Explorer and some mobile device browsers: Error messages due to non-completion of mandatory fields are not narrated.

When using a screen reader with the Chrome browser: The keyboard navigation of drop-down list selectors is impaired by the narration tool.

When using a screen reader with the Chrome browser and some mobile device browsers: The calendar date look-ups do not narrate and the user is not informed by the narration of search results.

Current status

We asked our supplier to fix these issues in July 2022 and expect these to be resolved as part of the next system update during 2024.

https://pay.waverley.gov.uk/payonline/

• Some text does not have sufficient colour contrast against the background. This fails 1.4.3 – Contrast (Minimum) https://dequeuniversity.com/rules/axe/4.3/color-contrast. 
• The drop down menu to select the type of payment does not have an associated label element.  This fails 4.1.2 - Name, Role, Value
• https://dequeuniversity.com/rules/axe/4.3/select-name. 
• The alt text on the Waverley logo at the top only says 'Waverley', as opposed to 'Waverley Borough Council homepage'.  This fails 4.1.2b – Name, Role, Value https://dequeuniversity.com/rules/axe/4.3/aria-roles. 
• The heading structure jumps from H1 to H3.  This fails 1.3.1 - Info and Relationships https://axe.deque.com/rule-help/en/semantic-heading-misused/. 
• The Waverley address in the footer is marked as a list incorrectly. This fails 1.3.1f – Info and Relationships https://axe.deque.com/rule-help/en/semantic-list-used-for-presentation. 

Current status

We plan to launch a new accessible payments system in early 2024, which will in turn resolve the issues related to the pay.waverley.gov.uk/payonline page listed above.

https://ats-waverley.jgp.co.uk/vacancies

Our suppliers fixed all accessiblity issues identified in our audit by July 2022.

Insufficient colour contrast 

A further issue related to the colour contrast used on the Waverley Borough Council branding on the header and footer was identified during July 2022. Updates on this issue are covered in the main website - non-compliance section above. 

waverley.inconsult.uk

Our suppliers fixed all accessiblity issues identified in our audit by February 2022.