Contact us

Call us on 01483 523333.  

Our lines are open:

Monday to Thursday: 8.45am to 5.15pm 
Friday: 8.45am to 4.45pm
We are closed on bank holidays.

Emergency contacts

During office hours: 01483 523333

Out of hours emergencies: 01483 523200

If you are a Waverley housing tenant and need an emergency repair, visit the emergency housing repairs page.

Other emergency contacts

• Floodline: 0345 988 1188
• gas leak: 0800 111 999
• power cut: 105
• Thames Water (drains): 0800 316 9800

Contact the council in British Sign Language

If you are a British Sign Language (BSL) user, you can use the SignLive BSL interpreter to contact us during our usual opening hours.

Log in to the SignLive service. When you have signed in select 'Waverley Borough Council' from the directory. You'll be connected to a SignLive BSL interpreter. Tell them what you want and they will translate between you and our contact centre.

Call us on the SignLive Video Relay Service

Translation services

If you need to speak to us in a different language to English, we use telephone interpreting services.

To request this, call 01483 523333 or complete our online enquiry form.

To pay your Council Tax and business rates:

Log on to OpenPortal

Access to your garden waste service account and My Rent account:

Log on to your Waverley Portal

To make a payment for another council service, visit our Payments page.

Please note: You may not have to log on or create an account to make a payment for some services.

You may be able to use the list on our form to find the service or page you were looking for on our website or complete our enquiry form and we will be able to help you.

We'll get back to you within 10 working days.

Complete the online form

To make a payment for a council service, visit our Payments page.

Please note: You may not have to log on or create an account to make a payment for some services.

If you need to see a council officer face-to-face, please make an appointment with the relevant team.

Our address

Waverley Borough Council,
The Burys
Godalming
Surrey GU7 1HR
United Kingdom

Our council office is open:

Monday to Thursday: 8.45am to 5.15pm 
Friday: 8.45am to 4.45pm
We are closed on bank holidays.

Translation services

If you need to speak to us in a different language to English, we use telephone interpreting services.

To request this, call 01483 523333 or complete our online enquiry form.

Please contact Surrey County Council for Adult Social Care.

For business support enquiries, please contact our economic development team.

You can find further information, support and advice for your business on our Business Waverley website.

Flooding and highways contacts

For issues relating to surface water flooding, highways management, animal health, and rights of way, please contact Surrey County Council (Lead Local Flood Authority):

• flooded highways: 0300 200 1003
• out of hours emergencies: 01483 517898
• switchboard: 0300 200 1003 or 03454 040506
• general flooding enquiries: flooding.enquiries@surreycc.gov.uk

Useful Surrey County Council links

• Roads and Transport
• Social Care and Health

Report an issue with Surrey County Council

The Environment Agency

Up to date information on flooding in your area is available from the Environment Agency or call:

• Floodline: 0345 988 1188.

GOV.UK

GOV.UK give advice on planning for flooding before it happens, what to do during a flood and recovering and cleaning up after a flood.

Protecting your property

Sandbags can be purchased at builders' merchants and sandbag alternatives, such as Floodsax, can be purchased online.

Residents and business owners are responsible for protecting their properties and should make plans in advance of a flood. 

We will provide sandbags to vulnerable residents and our tenants (a person is considered to be vulnerable if they are unable to help themselves).

Useful links

• Flood Re (reinsurance scheme) 
• long term flood risk checker (GOV.UK) 
• Surrey County Council flood advice
• owning a watercourse (GOV.UK guidance) 
• emergency flood kit contents (National Flood Forum)
• sign up for Flood warnings (GOV.UK)

If you are a journalist, please email your enquiry to: communications@waverley.gov.uk.

Please contact Surrey County Council for Roads and transport.

Roads and traffic

The latest traffic updates are available from the Traffic England website. For information on roadworks and road closures check the Surrey County Council's roadworks map.

Trees on roads

If trees are blocking:

• roads and pavements, contact: Surrey County Council or call: 03456 009 009
• motorways, contact the Highways England and call: 0300 123 5000

Please contact Surrey County Council for:

Children's Services 

Schools and learning

Trees on roads

If trees are blocking:

• roads and pavements, contact: Surrey County Council or call: 03456 009 009
• motorways, contact the Highways England and call: 0300 123 5000

Trees on Waverley properties or land

Report fallen trees on:

• council tenant properties
• council owned senior living accommodation (sheltered housing)
• parks and commons

Report it to us

Call us on: 01483 523394

Report your tree issue (not for emergencies)

If your home has lost all of its water supply, contact your water supplier (who you pay your water bill).  

In Waverley, it's likely to be:

• Thames Water: 0800 316 9800
• South East Water: 0333 000 0365
• Affinity Water: 0345 357 2407
• Castle Water (for Senior Living (Sheltered) accommodation): 01250 718700

Do you need to find a trusted plumber?

The Buy With Confidence website, run by Trading Standards, helps you to find good, honest and local businesses, and to avoid the risk of using a rogue trader.