Accessibility tools
There are a range of accessibility tools built into your internet browser and our website that can help you adjust how information is displayed and accessed.
Website browsers
Most modern internet browsers, like Chrome have built-in accessibility features that can help you tailor your experience:
- zoom controls – increase or decrease text size and page magnification (usually found under “View” or with keyboard shortcuts like Ctrl + +/Ctrl + -)
- translate pages – use your browser’s built‑in translate feature (in Chrome, Edge or Safari) by right‑clicking the page and choosing Translate to turn the webpage into your preferred language
- custom styling – use tools built into your browser (or a simple add‑on) to change the page’s colours, contrast and font to make it easier to read
- screen reader compatibility – our site is designed to work with popular screen readers, but browsers also support additional accessibility plug-ins
Text size
We have the option to adjust the text size on our website, this can be found at the top of each page in the header section.
British Sign Language (BSL) support
If you use British Sign Language you can access council services through video relay providers.
Log in to the SignLive service. When you have signed in select 'Waverley Borough Council' from the directory. You'll be connected to a SignLive BSL interpreter. Tell them what you want and they will translate between you and our contact centre.
Call us on the SignLive Video Relay Service
Learn more about using SignVideo service
Translation services
If you need to speak to us in a different language to English, we use telephone interpreting services.
To request this, call us or complete our online enquiry form.
Documents in different formats
We understand that not everyone can access standard online documents. If you need council information in an alternative format, we can provide:
- large print versions
- audio recordings
- plain text or easy‑read formats
- Braille copies
- translated documents in other languages
To request a document in a different format, please contact our Website team.
Vulnerable person register
Our vulnerable person list (also known as a priority list) brings together residents who may need extra support, including those who receive assisted bin collections or use a Careline device. It mirrors similar priority registers held by organisations such as utility providers, including British Gas and water companies, to ensure that people with additional needs are identified and protected. Once compiled, the list is securely shared with Surrey County Council, which oversees and manages the information so that appropriate services can be coordinated and delivered effectively.
Struggling to get online?
We know that being online makes it easier to stay connected, access services, and find information quickly. But not everyone feels confident using digital tools, and we’re here to help.
We offer guidance and support for residents who want to build their digital skills whether that’s learning how to use email, accessing council services online, or simply feeling more confident with everyday technology.
Find out more about the support available through our Help getting online page.