You need to give us access to your home to carry out repairs. This is a legal requirement in your tenancy agreement,
We, or our contractors, can access your home to see what repair work is needed and to carry out those repairs. Unless it's an emergency, you will be given at least 24 hours' written notice.
If there's an emergency and we can't get hold of you, we can gain entry if we need to get into your home. For example, if a burst pipe in your flat is causing water to leak into the flat below. In an emergency we are responsible for repairing any damage caused to enter your home.