Repairs Policy
We have recently updated our Repairs policy to better serve our tenants with clearer terms and improved service standards.
Our new Repairs policy
Timescales
See our table below to understand our target timeframes for both emergency and non-emergency repairs.
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Target timescales (emergency)
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Target timescales (non-emergency)
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Responsive repairs: heating
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72 hours
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28 calendar days
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Responsive repairs: other
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2 hours
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7 working days (urgent)
28 calendar days (routine)
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To find out more about emergency and non-emergency repairs, or to report a repair.