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Rubbish and recycling collections service

What we collect

We collect:

  • household rubbish from your black bin - every two weeks
  • recycling from your blue bin - every two weeks
  • food waste from your green caddy - every week
  • Textiles and small electrical items – on request

Please put your bins out by 6am on your collection day.

Check your bin collection day

Check and report missed collections online

What can I do if my refuse or recycling bin is full?

Refuse: All rubbish must fit in your bin with the lid closed; unfortunately any extra rubbish cannot be collected.

Recycling: If your recycling bin is full, you can place any additional dry recycling in a clear plastic sack by your recycling bin(s). This will be removed on your normal collection day.

What can I put in my household bins?

Please see:

What can I put in my household bins?

Garden waste

We collect garden waste as a paid for subscription service.

Small electricals and textiles collection

We offer a free service to take away your small broken or unwanted electrical items and textiles.

Pink bin collections for small electrical items for communal flats only take place weekly as follows:

  • Tuesday - GU7 / GU8
  • Wednesday - GU27  / GU26
  • Thursday - GU4 / GU5 / GU6
  • Friday - GU9 / GU10

What happens if I forget to put my bins out?

If you forget to put your bin out by 6am on your scheduled collection day, we can't return to collect it. Please put it out at the next scheduled collection day.

What if I have difficulties putting my bins out for collection?

If you're experiencing difficulties in putting your bins out and don't have anyone who can help you, apply for our assisted bin collection service.

Report damage caused by our waste contractor (Biffa)

If your vehicle or property has been damaged by our waste contractor, then please submit the online form below to Biffa to allow them to investigate your claim.

  • Please include photos of the damage with your claim
  • Your claim will be handled directly by our waste contractors (Biffa)
  • If you should have any questions, please call our waste contractors on 01252 724157
  • Please note: Broken waste bins are not recoverable on insurance claims.

Report damage caused by our waste contractor (Biffa)

Report a waste bin damaged by a bin worker

Broken waste bins are not recoverable on insurance claims and are not handled directly by Biffa. 

Please request a replacement bin using the Order a bin online form. In the Reason for request field, enter "Damaged by bin worker" and provide as much information as possible regarding the incident. 

On receipt of your form we will contact our contractor to verify the damage you have stated. Your bin order will not be processed until we have received verification from our contractor regarding the damage.

If the cause of the damage cannot be agreed upon, you will be charged for the bin(s) ordered.

Order a bin