1. Main characteristics of service
You have subscribed to a garden waste service to have a fortnightly collection (with exceptions over the Christmas period) in accordance with the collection calendar you will receive. The service is a paid service and is for one year from the date of your first collection which will be detailed in an email or letter to you.
2. Who we are
This service is provided by Waverley Borough Council, The Burys, Godalming, Surrey GU7 1HR.
3. Contacting us
Call: 01483 523524.
The garden waste service is provided on behalf of the Council by Biffa.
The price for the service was specified at the time of your original contact as £40 for the brown bin as a one off fee for the loan of the bin, and £72 for the service for one year. Subsequent renewals for the service will cost £72 per annum until reviewed by the Council. The cost of a replacement or new bin will be £40.
The payment for the bin and service are required before the service commences or is renewed.
If you are unhappy with the service you should contact the Council as detailed in point 3 above.
You have the right to cancel this contract within 14 days of the contract being made without giving any reason.
You will need to send us your decision to cancel in writing. You can send it via:
9. Contract period
The service is for a year's service as detailed in point 1above.
10. Bin collection
Your bin should be placed where you normally place your refuse and recycling bins for collection.
The service may be withdrawn without refund if you do not comply with the instructions for the garden waste service. For example, if you add items not accepted as garden waste.
Terms and conditions amended (Costs) 10 March 2022