1. Main characteristics of service
You have subscribed to a garden waste service to have a fortnightly collection. We do not collect garden waste during the two weeks over Christmas and the New Year.
The service is a paid service and is for one year from the date you sign up to the service which will be detailed in your confirmation email or letter. Your collection day and first collection date will also be detailed in an email or letter.
You can check your collection days using our online bin checker or by downloading the relevant calendar from our website.
Your brown bin(s) will be delivered to your property and your collection will begin approximately 4 weeks after payment has been made.
2. Who we are
This service is provided by Waverley Borough Council, The Burys, Godalming, Surrey GU7 1HR.
3. Contacting us
Call: 01483 523524
The garden waste service is provided on behalf of the council by Biffa.
The cost of the service will be advised to you during the sign up process based on your requirements and will include a one-off fee for the loan of the brown bin(s).
Subsequent renewals for the service will cost £78.50 per annum until reviewed by the council. The cost of a replacement or additional bin will be £44.
The payment for the bin and service are required before the service commences or is renewed.
If you are unhappy with the service you should contact the council as detailed in point 3 above.
You have the right to cancel this contract within 14 days of the contract being made without giving any reason.
You will need to send us your decision to cancel in writing. You can send it via:
9. Contract period
The service is for a year's service as detailed in point 1 above.
10. Bin collection
Your bin should be placed where you normally place your refuse and recycling bins for collection.
The service may be withdrawn without refund if you do not comply with the instructions for the garden waste service. For example, if you add items not accepted as garden waste.