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Garden waste collection service

Service suspended

Due to the impact of Covid-19 on staff levels, the garden waste collection service is temporarily suspended from Monday 11 January until further notice. We apologise for any inconvenience caused. For more information please view our statement and FAQs. 

Garden Waste subscribers can put their Christmas trees out for collection when the garden waste service resumes.


Normally...

Our garden waste recycling collection service offers fortnightly collections of your domestic garden waste.

Joining the service costs £90 (this includes a one-off charge of £25 for the bin).

If you subscribe to the service, please put your garden waste bin out by 6am on your collection day. Do not overfill your bin or leave additional garden waste next to the bin as this will not be collected.

You can choose to have one or more 240 litre bins for your fortnightly garden waste collection service.

Once you have paid, we will confirm your subscription details.

A brown bin will be delivered to your property and collections will begin approximately 4 weeks after payment has been made.

This is a non-refundable service.

We do not collect from any commercial premises.

How much you pay

Joining the service costs £90 (this includes a one-off charge of £25 for the bin).

Do you live down a road or lane with limited access?

Limited access to a few roads or lanes in the borough may mean our contractor cannot collect from some addresses so please do check with us first if you think this might be the case where you live.

How to sign up

Pay online

You can pay online annually or sign up with direct debit, which will automatically renew your subscription each year.

Direct debits will be processed within 30 days.

Subscribe to garden waste collection online

Pay by phone

You can also call us to pay over the phone, please call 01483 523524.

How often are bins collected?

Fortnightly, although there are no collections over the Christmas and New Year.


How much does it cost?

Joining the service costs £90 (this includes a one-off charge of £25 for the bin).


How large are the bins?

240 litres capacity (same size as the standard blue recycling bins).


Can I line my garden waste bin or put bags in it?

Please don't line the bin or put bags in it. The bin is mechanically lifted and emptied into the collection vehicle, so it would not be possible to remove the liner from the contents.


Where does the garden waste go for recycling?

To Countryside Composting to be made into compost for agricultural use.


Who will clean my wheeled bin if it gets dirty?

As with your other bins, it is your responsibility to maintain them.


If I would like to buy more than one bin, how much is each subsequent bin?

Each bin is the cost of the bin plus a pro-rata charge for the collections left in your current year's subscription. To find this out, please telephone your Environmental Services team on 01483 523524.


If my bin gets damaged, will I have to pay for a new one?

Yes, there will be charge, unless it is reported by the collectors that they have damaged it. If this is the case the contractor will be expected to deliver a replacement. If not, the charge is £25.


Are there subsidies for those on benefits?

No.

Please put your garden waste into your bin loose and do not bag it.

What you can put in

  • grass cuttings
  • hedge cuttings
  • weeds
  • small branches
  • leaves
  • prunings
  • fallen fruit (please don't make the bin too heavy)

Please don't add

  • bags or sacks
  • soil/turf
  • concrete/rubble
  • vegetable peelings
  • kitchen waste
  • animal waste
  • general household waste
  • coal and wood ash

Please put your bin(s) out by 6am on your collection day.

Do not overfill your bin or leave additional garden waste next to the bin as this will not be collected.

You can check and report missed bin collections online, insert your postcode only and click on find address:

Check and report missed bin collections online

The charge to renew your subscription to the garden waste collection service will be £65 for each bin.

Renew online

You can renew online or change to pay by direct debit, which will automatically renew your subscription each year.

Direct debits will be processed within 30 days.

Renew garden waste collection online