Crime / Police
In an emergency please dial 999, or 101 to report crime and other concerns that do not require an emergency response. For further information please access the Surrey Police website.
If you think there is a blockage or if your property has been flooded by a public sewer contact Thames Water on 0800 316 9800.
If your home has a total loss of electric power and your neighbours still seem to have power, you should contact your electricity supplier.
Power cuts or hazards near electricity lines
If you suffer a power cut in your area or to report a potential hazard on or near overhead electricity lines, please call 105 for free. Visit Power Cut 105 website for further information.
Need to find a trusted electrician?
The Buy With Confidence website, run by Trading Standards, helps you to find good, honest and local businesses, and to avoid the risk of using a rogue trader.
In an emergency fire situation, please dial 999. For further information please access the Surrey Fire and Rescue website.
Up to date information on flooding in your area is available from the Environment Agency or call Floodline on 0345 988 1188.
Flooding: planning, managing and recovering from a flood (gov.uk) contains advice on planning for flooding before it happens, what to do during a flood and recovering and cleaning up after a flood.
There is no statutory requirement for Waverley Borough Council to provide sandbags or prevent a property from flooding. Residents and business owners are responsible for protecting their properties and should make plans in advance of a flood. Sandbags can be purchased at builders' merchants and sandbag alternatives, such as Floodsax, can be purchased online.
We will provide sandbags to vulnerable residents and WBC tenants. A person will be considered to be vulnerable if they are unable to help themselves.
If you can smell gas, are worried you have a gas leak or that fumes containing carbon monoxide are leaking from one of your appliances, please see National Grid Gas Safety and Emergencies or call their free phone number: 0800 111 999.
In such situations, do not create a flame or operate any electrical switches and appliances such as lights, televisions etc. You should put out flames, open doors and windows, keep people away from the area and turn the gas off at the control valve.
For further information, please see guidance on contacting the gas emergency line.
If your home has a total loss of gas supply you should contact your supplier.
Medical / NHS
Medical Emergency, NHS 111 service - call 111 when it's less urgent than 999.
Roads and traffic
The latest traffic updates are available from the Traffic England website. For information on roadworks and road closures check the Surrey County Council's roadworks map.
Samaritans - provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
Trees on Roads
Report trees blocking roads and pavements to Surrey County Council or 03456 009 009.
Report trees blocking motorways to the Highways England or call 0300 123 5000.
Trees on Waverley properties or land
Report fallen trees on council tenant properties, council owned senior living accommodation(sheltered housing), parks and commons to Waverley Borough Council on 01483 523394.
If it's not an emergency, you can report tree issues online.
If your home has a total loss of water supply, contact the supplier you pay your water bill to. In Waverley, it's likely to be:
Need to find a trusted plumber? The Buy With Confidence website, run by Trading Standards, helps you to find good, honest and local businesses, and to avoid the risk of using a rogue trader.