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Tenant Satisfaction Measures

What are Tenant Satisfaction Measures?

The Tenant Satisfaction Measures are a set of measures created by the Regulator of Social Housing to provide a transparent source of information for tenants.

There are 22 Tenant Satisfaction Measures, of which:

  • Twelve are tenant perception measures, which are gathered through a survey of a sample of tenants
  • Ten are operational measures, gathered by landlords directly based on their performance in key areas.

Outcomes of the measures

The following reports show the outcomes of the 2023/24 measures in Waverley:

Tenant Satisfaction Measures Report 2023/24

Tenant Satisfaction Measures Report 2023/24 Accessible Version

Questionnaire and Summary of Approach