We will listen to you to understand whether the problem is ASB or not.
- We will help you with any questions that you may have in regards to your situation.
- We will give you advice to help to resolve or manage your situation.
We will follow our policy for managing ASB. Our Service Standards outline that:
- We commit to investigate all complaints of ASB
- We prioritise the case according to its severity.
When very serious complaints are made our officers will arrange an immediate response. An appointment will be made at a safe place within one working day. Examples of this include:
- actual or threats of violence (including Domestic Abuse)
- any other serious criminal activity
For all other complaints, officers will arrange a mutually convenient time for an appointment.
- Information given will treated in confidence and won’t be shared unless you have given permission to do so. However, we may share information with partner agencies if necessary to take the case forward.
- An action plan will be agreed with you to decide the best way forward. This may involve you completing evidence sheets.
- You will be kept informed of what is happening on a regular basis. How often we contact you will have been agreed in the action plan.
- When the case is closed we will write to you and the alleged perpetrator explaining why.