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Business rates reliefs and reductions

If you pay business rates, you may be eligible for rate relief or a discount. There are several options available:

You can get small business rate relief if:

  • your property's rateable value is less than £15,000
  • your business only uses one property - you may still be able to get relief if you use more.

What you get

You will not pay business rates on a property with a rateable value of £12,000 or less.

For properties with a rateable value of £12,001 to £15,000, the rate of relief will go down gradually from 100% to 0%.


If your rateable value is £13,500, you’ll get 50% off your bill.

If your rateable value is £14,000, you’ll get 33% off your bill.

If you use more than one property

When you get a second property, you’ll keep getting any existing relief on your main property for 12 months.

You can still get small business rate relief on your main property after this if both the following apply:

  • none of your other properties have a rateable value above £2,899
  • the total rateable value of all your properties is less than £20,000. 

You’re a small business but do not qualify for small business rate relief

If your property in England has a rateable value below £51,000, your bill will be calculated using the small business multiplier, which is lower than the standard one. This is the case even if you do not get small business rate relief.

The small business multiplier is 49.1p and the standard multiplier is 50.4p from 1 April 2019 to 31 March 2020. 

Government help for small businesses

The Government outlined a number of proposals to help small businesses from 2019/2020. 

How to apply

Call: 01483 523522 


You could get rural rate relief if your business is in a rural area with a population below 3,000.

You won't pay business rates if your business is in an eligible area and either:

  • the only village shop or post office, with a rateable value of up to £8,500
  • the only public house or petrol station, with a rateable value of up to £12,500.

How to apply

Call: 01483 523522 


Charities and community amateur sports clubs can apply for charitable rate relief of up to 80% if a property is used for charitable purposes.

If you’re not eligible for charitable rate relief

You may still be able to get discretionary relief if you’re a non-profit or voluntary organisation. 

For further information and to apply

Call: 01483 523522 


You could qualify for retail discount if your business is a:

  • shop
  • restaurant, café, bar or pub
  • cinema or music venue
  • hospitality or leisure business - for example, a gym, a spa, a casino or a hotel

What you’ll get

On 3 March 2021 the government confirmed that the Expanded Retail Discount would continue to apply in 2021/22 at 100% for three months, from 1 April 2021 to 30 June 2021, and at 66% for the remaining period, from 1 July 2021 to 31 March 2022. 

The government confirmed that there would be no cash cap on the relief received for the period from 1 April 2021 to 30 June 2021.

From 1 July 2021, relief will be capped at £105,000 per business, or £2 million per business where the business is in occupation of a property that was required, or would have been required, to close, based on the law and guidance applicable on 5 January 2021.

How to apply

Call 01483 523522


You don't have to pay business rates on empty buildings for three months. After this time, most businesses must pay full business rates.

Some properties can get extended empty property relief:

  • industrial premises (for example warehouses) are exempt for a further three months
  • listed buildings - until they're reoccupied
  • buildings with a rateable value under £2,900 - until they're reoccupied
  • properties owned by charities - only if the property's next use will be mostly for charitable purposes
  • community amateur sports clubs buildings - only if the next use will be mostly as a sports club.

If your business only occupies part of a property, you may also be eligible for some rate relief.  Please call us on 01483 523522 to discuss your circumstances.

You will be liable to pay the full rate after the exemption period ends.

How to apply

Call: 01483 523522 



We can reduce your business rates bill with hardship relief.

To be eligible, you must prove that both:

  • you would be in financial difficulties without it
  • giving hardship relief to you is in the interests of local people. For example, because you are the only provider of a service in the area.

We grant Hardship Relief as an exception rather than a rule.

How to apply

Call: 01483 523522 


When a property is due to be demolished you will need to speak to the Valuation Office as well as the Business Rates Team at Waverley.

The Valuation Office is responsible for removing the premises from the rating list, we cannot determine when the premises will be removed.  


Valuation Office Agency

Valuation Office Agency

Waverley Business Rates team

Call: 01483 523522