Careline personal alarms

We offer other services to help you stay safe in your home.

Reassurance calls

• Would you like a weekly reassurance call?
• Do you need help remembering when your medication is due to be taken?
• Would you like a friendly call when your family are away on holiday?

Our friendly operators are waiting to help you whatever your requirements may be. We can tailor our service at Waverley Careline to suit your needs. You can sign up for a daily, weekly or a monthly reassurance call for as little as £1 per call.

Medical and medication helplines

Our contractor provides medical helplines that help put your minds at rest whenever you have a concern about your health or wellbeing.

Perhaps you’ve just left hospital or been diagnosed with a new illness. You’ll want to find out how to manage your condition and how it might affect you in the future

You can receive direct access to one of our qualified nurses or pharmacists for £2 per month

Medical helpline

Qualified nurses are available 24/7 about any concern, big or small. Our nurses  specialise in conditions such as:

• diabetes
• hypertension
• heart disease.

They can deal with queries relating to minor injuries, pain management, and general health concerns.

Calls to this medical support helpline are not triaged – so the first contact is with a clinician, not a call agent.

Medication helpline

Qualified pharmacists are on hand to answer questions about medication and prescriptions. They can respond quickly to queries including side effects, drug interactions and dosage information. They can also provide guidance on treating common ailments and managing pain with over-the-counter remedies.

This service is available on:

• weekdays 8am-8pm
• Saturdays and bank holidays 8am-4pm
• Sundays 8am-12 noon

Contact Careline team

• Email careline@waverley.gov.uk
• Call 01483 523535 and leave a message for us to call you back

Below are examples of some of our popular telecare products. We can advise you on other telecare options available to help keep you safe in your home.

Fall detector linked to Careline 

The fall detector will automatically activate the Careline alarm if someone falls heavily.  It’s worn on the wrist like a watch.

These are ideal for those who have:

• dementia
• confusion
• medical conditions that cause them to black out.

See an overview of the fall detector on YouTube

Alarms linked to Careline

You can also get smoke alarms, carbon monoxide alarms and heat sensors linked to trigger the Careline alarm. The response team will speak through your careline and if there is now answer, they will call the emergency services and contact your family.

Movement sensors

For carers or family members who live in the same home with you, sensors are programmed to detect movement in rooms, beds and chairs which will send a message to a pager to alert family members of movement so they can come and help you.

Please contact us to discuss the best options for you.

Contact Careline team

• Email careline@waverley.gov.uk
• Call 01483 523535 and leave a message for us to call you back

The technology that we currently use to make landline phone calls is due to be upgraded by your telephone provider over the next few years. They will switch your existing analogue phone line to a new digital phone line.

If you are a Careline customer, you will need to reconnect your Careline alarm base unit to your home broadband router instead of your phone line. If you need assistance to do this, please contact our careline team who will make an appointment to visit you.

In some cases, your home router may not be compatible with the new digital lines.  Your phone provider should send you an upgraded router in the post with instructions.

Visit the Ofcom website to find out more about Upgrading landlines to digital technology