Waverley's Covid Alert Level is MEDIUM

Residents are urged to be extra vigilant as local Covid cases are on the rise. Remember to wash hands, wear facemasks when required and keep your distance to help stop the spread of the virus.

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Accessibility statement

We hope you'll find this website easy to use. We are committed to making our website as accessible as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • the ‘More Services’ drop down menu does not work well with screen readers
  • most older PDF documents are not fully accessible to screen reader software
  • videos of council meetings do not have captions
  • some pages do not resize for mobiles
  • there is no option to skip repeated content in our online forms and Planning applications enquiry system
  • Our planning maps and Google maps are not accessible

What to do if you cannot access parts of this website

If you need information on this website in a different format such as accessible PDF or large print, easy read or audio recording, please email website@waverley.gov.uk. We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email website@waverley.gov.uk or call 01483 523450.

Complaints

If you are not happy with our response, you can make an official complaint at www.waverley.gov.uk/complaints

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

For people who have hearing aids, we have a standard hearing loop in reception and infra-red loops in the council chamber and our committee meeting rooms.

Please email enquiries@waverley.gov.uk to find out more.

Technical information about this website’s accessibility

Waverley Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

We have audited some of the key tasks on our website and identified the technical accessibility issues outlined below.

Main website (www.waverley.gov.uk)

We plan to fix these issues by end of 2020:

  1. Links are identified only by colour.  This fails 1.4.1.
  2. Tabbing through ‘Council services’ on the homepage and the ‘More services’ drop down menu does not work well with screen readers.  This fails 2.4.3 WCAG criteria. 
  3. On our main website HTML is used to format content in tables, rather than the style sheets. This fails 1.3.1 WCAG criteria. 
  4. Our Events calendar on the homepage uses a table without a description. This fails 1.3.1.
  5. Our homepages have anchor links that say ‘Scroll down’ but the destination does not exist. This fails 1.3.1. 
  6. Some of our pages contain empty aria landmarks or aside landmarks.  This fails 1.3.1 WCAG criteria. 
  7. Directory records (which hold information about car parks, licences and leisure activities) have these issues:
    1. Information is displayed in a table without a description. This fails 1.3.1 criteria.
    2. iFrames used to display maps are missing a title. This fails 1.3.1 WCAG criteria.
  8. An aside element is embedded in another landmark which may disable screen reader functionality. This fails 1.3.1 WCAG criteria.

Online forms – Firmstep (https://waverley-self.achieveservice.com/)

We have informed our suppliers of the following issues and are waiting for timescales to fix them:

  1. Our online forms use presentational attributes such as ‘border’ in the HTML, rather than the style sheets. This fails 1.3.1 WCAG criteria.
  2. Our online forms pages do not have headings on the page.  This fails 1.3.1 WCAG criteria.
  3. The colour of the text (on hover focus) and the colour of the background have insufficient contrast. This fails 1.4.3 WCAG criteria.
  4. The same link text is used for multiple different destinations (https://waverley-self.achieveservice.com/en and https://waverley-self.achieveservice.com/) although they take you to the same place. This fails WCAG2.4.4 criteria. We have asked our suppliers to make them both the same and are waiting for timescales for a fix.
  5. Interface elements are not highlighted on focus, which can be confusing for people using keyboard navigation.  This fails 2.4.7 WCAG criteria.
  6. The italics tag “i” tag is used to highlight text in the footer menu of our forms website. This fails 1.3.1 WCAG criteria.
  7. There is no option to skip repeated content.  This fails WCAG2.4.1 criteria.
  8. Form confirmation screens can contain tables where the tab order reads across rows instead of columns.  This fails WCAG 2.4.3 (Focus Order) WCAG criteria.

Online planning applications enquiry system (http://planning360.waverley.gov.uk/planning)

We have informed our suppliers of the following issues and they plan to fix these issues by August 2020:

  1. The ‘Search applications’ field does not have a description. This fails 1.1.1, 1.3.1 and 4.1.2 WCAG criteria.  
  2. The colour contrast of the search button is insufficient. This fails 1.4.3 WCAG criteria. 
  3. The italics tag “i” tag is used for a font awesome icon on buttons. This fails 1.1.1 WCAG criteria.
  4. Pages do not have headings. This fails 1.3.1 WCAG criteria.
  5. For each planning application number, a local link (anchor link) occurs but the destination does not exist. This fails 1.3.1 WCAG criteria.
  6. The select box has no description. This fails 1.3.1 WCAG criteria.
  7. The breadcrumb menu is not included in landmarks. This fails 1.3.1 WCAG criteria. 
  8. Input fields on the search form have no description. This fails 1.3.1 and 3.3.2 WCAG criteria.
  9. There is no option to skip repeated content.  This fails 2.4.1 WCAG criteria. 
  10. The main landing page does not have a main landmark.  This fails WCAG 2.4.1 criteria. 

Check and report missed bin collections (https://wbc-live.whitespacews.com/wbc/Address/FindAddress?Length=3)

Our suppliers aim to launch a new version of this functionality by September 2020.  The current version has the following issues:

  1. Html is used to format content. This fails 1.3.1 WCAG criteria.
  2. The colour contrast on the 'Find address' button is insufficient. This fails 1.4.3 WCAG criteria.
  3. There is no option to skp repeated content. This fails 2.4.1 WCAG criteria.
  4. The bin collection calendar labels are not connected to the corresponding calendars. This fails 1.3.1 WCAG criteria.
  5. The bin collection calendars are displayed in a table that doen't have a summary 1.3.1 WCAG criteria.
  6. The bin collection caledars highlight the bin collection day in colour only. This fails 1.4.1 WCAG criteria.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email website@waverley.gov.uk or call 01483 523450.

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