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Housing Complaints

If you are unhappy with the service you have received from us we want to hear from you.  It is the lessons learnt from your complaints that drives to improve our service to you.

How to make a complaint

How the Housing Ombudsman service can help you

Waverley Housing is registered with the Housing Ombudsman Service.  Their website provides useful information about understanding and navigating the complaints process.  They have videos, fact sheets and frequently-asked-questions which can be of help.  Their service is free and impartial.

The Complaints Handling Code

The Housing Ombudsman published its Complaint Handling Code in July 2020.  The codes outlines what you can and should expect from us as your landlord when you complain.  

A key part of the code is for us as your landlord to annually self asses our performance against the code.  See the results of our 2020 assessment.