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Complain about a pub or club

If you are having problems with a local pub, club or other licensed entertainment venue, you should try and address the issue informally first.  Examples of what you could do:

  • talk to the licence or certificate holder to see if they can address your issues
  • ask us to talk to the licensee on your behalf
  • ask your local MP or councillor to speak to the licence or certificate holder on your behalf
  • talk to the relevant responsible authority (for example environmental health in relation to noise nuisance or the police in relation to crime and disorder) to see  whether other legislation may help to resolve the issue.

Ask for a licence review

If the informal approach does not work, you can ask us to review a licence or certificate for:

  • the prevention of crime and disorder
  • public safety
  • the prevention of public nuisance
  • the protection of children from harm.

You will need to supply your name and contact details - you cannot ask for a review anonymously

Apply to review a premises licence or a club premises certificate (PDF)

You can also email:

We will not accept requests to review a licence which are either frivolous, vexatious or repetitious.

Licences currently under review

Godalming Naval Club

The club premises certificate of Godalming Naval Club in Meadrow, Godalming is to be reviewed under Section 87 of the Licensing Act 2003 by Waverley Borough Council, the Licensing Authority.

The review has been called for by neighbours on the grounds that the club is failing to exercise proper management of the premises and has failed to promote the four licensing objectives, namely:

  • Condition 1 of the Licensing Objectives – Prevention of crime and disorder
  • Condition 3 of the Licensing Objectives – Prevention of public nuisance
  • Condition 4 of the Licensing Objectives – Protection of children from harm.

The review seeks to resolve the failure to exercise proper control and management over the terms of the club premises certificate.

Have your say

If you would like to make your comment known to Waverley, you can do so up until Thursday 26 October 2023. 

You can write to us at the address below stating clearly the grounds on which representation is being made, or email written representations to:

Waverley Borough Council
The Burys
Surrey GU7 1HR