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Complain about a pub or club

If you are having problems with a local pub, club or other licensed entertainment venue, you should try and address the issue informally first.  Examples of what you could do:

  • talk to the licence or certificate holder to see if they can address your issues
  • ask us to talk to the licensee on your behalf
  • ask your local MP or councillor to speak to the licence or certificate holder on your behalf
  • talk to the relevant responsible authority (for example environmental health in relation to noise nuisance or the police in relation to crime and disorder) to see  whether other legislation may help to resolve the issue.

Ask for a licence review

If the informal approach does not work, you can ask us to review a licence or certificate for:

  • the prevention of crime and disorder
  • public safety
  • the prevention of public nuisance
  • the protection of children from harm.

You will need to supply your name and contact details - you cannot ask for a review anonymously

Apply to review a premises licence or a club premises certificate (PDF)

You can also email:

We will not accept requests to review a licence which are either frivolous, vexatious or repetitious.