In order to obtain a licence drivers of both taxis and private hire vehicles must be thoroughly checked. This includes criminal record checks, tests of their knowledge of the area and medical checks.
When a driver is granted a licence they will be issued with a badge which must be clearly visible when they are working. They must also display a small plate on the front windscreen.
You have a right to see the driver's details (photo, badge and number) and can make a note of them. This will help if you lose property in the vehicle or have a complaint about a journey.
Different plates are issued for taxi and private hire vehicles. Taxis may be hailed in the street and may pick up passengers from taxi ranks. Private hire vehicles may only be booked in advance.
Licensed vehicles should display a plate at the rear of the vehicle. Different plates are given to taxis and private hire vehicles - taxis have a blue and white plate, will have a roof box and a meter. Private hire vehicles have a red and white plate and no roof sign.
Both the vehicle and the driver should be neat and tidy.