Aids and adaptations

Minor changes can include:

• taps
• handrails
• half steps.  

Major changes can include:

• fitting bathrooms to suit your needs
• installing ramps. 

Once you have applied online, an officer contacts you to check your details and discuss options. 

If eligible for minor changes to your home, we will send you a letter approving the adaptations. We will aim for the work will be completed within 30 days. 

For major changes to your home, we will pass your application to Surrey County Council's Social Care team. They will call you to complete a telephone assessment. 

An occupational therapist (OT) from Surrey County Council may make an appointment to come and see you in your home and assess your personal needs. There may be a waiting list for this. Once the OT assessment is completed, they will send us a report so that we can decide. 

You will receive a letter confirming the major changes we plan to your home. We may need to consult a specialist to ensure that the changes are structurally possible.

We will ask you to complete an application form. For minor changes, we will then carry out an assessment. 

For major changes, an occupational therapist from Surrey County Council carries out this assessment and sends us recommendations. 

We will then decide whether your home is suitable for the changes required.

If your home is not suitable for the changes, it may be more practical to carry out the adaptations to another property and for you to move home. If you don't want to move, we may only be able to carry out minor changes. 

You must ask us if you plan on making changes to your home:

Tenant alteration request

We also consider changes to areas outside your home.

Each case is looked into individually. You should still apply even if you have rent arrears. 

We cover the costs for any changes which have been assessed and approved.