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Contact us

We're here to help with your questions, concerns, and feedback. Whether you need support with council services, want to report an issue, or simply need guidance, our team is ready to assist you. Find the best way to reach us.

Call us on 01483 523333.  

Our lines are open:

Monday to Thursday: 8.45am to 5.15pm 
Friday: 8.45am to 4.45pm
We are closed on bank holidays.

Contact the council in British Sign Language

If you are a British Sign Language (BSL) user, you can use the SignLive BSL interpreter to contact us during our usual opening hours.

Log in to the SignLive service. When you have signed in select 'Waverley Borough Council' from the directory. You'll be connected to a SignLive BSL interpreter. Tell them what you want and they will translate between you and our contact centre.

Call us on the SignLive Video Relay Service

Translation services

If you need to speak to us in a different language to English, we use telephone interpreting services.

To request this, call 01483 523333 or complete our online enquiry form.

To pay your Council Tax and business rates:

Log on to OpenPortal

Access to your garden waste service account and My Rent account:

Log on to your Waverley Portal

To make a payment for another council service, visit our Payments page.

Please note: You may not have to log on or create an account to make a payment for some services.

You may be able to use the list on our form to find the service or page you were looking for on our website or complete our enquiry form and we will be able to help you.

We'll get back to you within 10 working days.

Complete the online form

To make a payment for a council service, visit our Payments page.

Please note: You may not have to log on or create an account to make a payment for some services.

If you need to see a council officer face-to-face, please make an appointment with the relevant team.

Our address

Waverley Borough Council,
The Burys
Godalming
Surrey GU7 1HR
United Kingdom

Our council office is open:

Monday to Thursday: 8.45am to 5.15pm 
Friday: 8.45am to 4.45pm
We are closed on bank holidays.

Translation services

If you need to speak to us in a different language to English, we use telephone interpreting services.

To request this, call 01483 523333 or complete our online enquiry form.

Contact details for other enquiries

Please contact Surrey County Council for Adult Social Care.

For business support enquiries, please contact our economic development team.

You can find further information, support and advice for your business on our Business Waverley website.

If you are a journalist, please email your enquiry to: communications@waverley.gov.uk.

Please contact Surrey County Council for Roads and transport.

Please contact Surrey County Council for:

Children's Services 

Schools and learning