• take all reasonable steps when you accept a booking to ensure that a Private Hire Vehicle is present at the particular time and place you agreed with the person booking. If you accept a booking you are by law liable for the hire of a vehicle for the journey whether or not you provide the vehicle

• keep records of every booking you make or which is passed to you by another operator. Records should include:
  • Date of Booking
  • Time of Booking
  • Place(s) where passengers collected from
  • Place or places where passengers set down
  • PHV licence number of vehicle
  • PHD licence number of driver
  • Fare
  • Meter used (Y/N)

• keep records of every private hire vehicle you operate. Records should include:
  • Private Hire Vehicle licence number
  • Registration Number
  • Make and Model
  • Proprietor of vehicle
  • Council issuing the vehicle licence
  • Date of vehicle licence expiry
  • Remarks

Write to us within 14 days, telling us of any change relating to your current licence. In particular any change :

• of address
• in the nature of your business or the structure of the firm, if a partnership
• any convictions, formal police cautions, motoring offences or endorsements, fixed penalty notices, charge/summons/postal requisition, arrests or interviews under caution and any communication notifying of any alleged offences against the operator or a partner of the operator or a company of which the operator is a director or secretary
• if you sell or transfer your private hire operators licence to someone else, a new owner must apply to us for a licence.

Make sure:

• you have public liability insurance for premises that are open to the public
• that any private hire vehicle and driver working for you are correctly licensed
• your private hire vehicles do not use taxi ranks.

Make sure that neither you, nor any person working for you, causes or allows someone to believe that a private hire vehicle operated by you is standing or plying for hire in a street.

Do not include the words 'taxi' or 'cab' in any advertising, stationery, or business name, whether or not they form part of another word, unless you hold a hackney carriage licence with us.