Update June 2022
To our valued customers:
Our validation team are now checking the majority of applications within our target timeframe. The previous delays and resourcing issues mean that, although there is progress, we are still experiencing delays in determining planning applications.
We continue to do everything we can to resolve this issue and return to determining applications in a timely manner.
Please contact our Customer Service Centre as the first point of contact at firstname.lastname@example.org
They will work to answer or forward your query to the appropriate person and free up officer time to work through the determining of applications.
Thank you for your patience and apologies for the inconvenience caused.