Introduction
This Home Improvement and Adaptation policy replaces and consolidates the previous polices used by Guildford and Waverley Borough Councils. This policy applies across the boroughs of both Guildford and Waverley.
Guildford and Waverley Borough Councils will provide financial assistance to support the provision of decent, healthy and safe housing within their boroughs.
This policy supports the corporate priorities detailed in the Corporate Plans of each council by empowering communities and supporting people who need help, specifically ‘tackling inequalities in our communities’ and ‘working with communities to support those in need’.
This policy should be used by council staff considering an application and by residents, be that adults or parents/guardian of children and young adults, who are considering making an application. Partner agencies such as Social Services should also be aware of the policy when advising and working with residents.
The Council’s obligations, powers and duties in relation to the provision of financial assistance for repair and adaptations are contained within the Housing Grants, Construction and Regeneration Act 1996 and the Regulatory Reform (Housing Assistance) (England and Wales) Order 2002.
The overall aims and objectives of this policy are to:
- Support the adaptation of disabled people’s homes to enable them to live independently and ensure their homes are suitable for their needs or support disabled people to move to an alternative home that might better meet their needs.
- Help vulnerable residents to remedy hazards and/or disrepair in their homes where these pose a significant threat to their health and safety and where they are unable to do so without assistance.
- Assist residents to improve the energy efficiency of their homes and tackle fuel poverty.
- Assist Guildford and Waverley residents with effective discharge from hospital back to their homes to minimise bed blocking and support recovery from illness.
- Assist homeowners on low incomes through to maintain their properties, to decent homes standards.
- Offer financial assistance to enhance renewable technology within private housing across the boroughs.
- Ensure empty properties in need of housing repair are modernised and available for use.
Central Government funding for Disabled Facilities Grants (DFGs) is allocated to the Council through the Better Care Fund (BCF) via Surrey County Council. The sum is determined in accordance with pre-set formulae. In June 2025 the government wrote to tier 1 authorities to say that £711 million is being made available for the DFG for 2025-26. This policy provides flexibility to deliver an adaptations programme, according to local priorities and available resources but had the benefit of substantially reducing the Council's General Fund contribution.
The broader aims of the BCF are applicable to all members of the population regardless of tenure, however housing adaptations for council tenants are expected to be funded through the Council’s own funding mechanism.
The Council has limited resources to support the repair, improvement and adaptation of private housing and responsibility in the first instance must always fall to the homeowner to address these issues. The Council has a duty to achieve value for money in its procurement of equipment, also to target its limited resources effectively for vulnerable residents who would not be able to repair, adapt or improve their home without financial assistance from the Council.
Financial assistance
Mandatory works: Prescribed works to adapt a home to meet the needs of older and disabled residents, be they adults, children or young people, to enable them to live independently at home for as long as possible.
Discretionary Home Adaptation and Improvement Assistance: Where greater flexibility can complement the mandatory policy, utilising innovative solutions to housing adaptations and prevention of injury in relation to resources available.
Mandatory Disabled Facilities Grants
Mandatory Disabled Facilities Grants are available to assist with the cost of carrying out adaptations to a dwelling to meet the needs of a disabled occupant. They are available to owners and tenants of private landlords and housing associations. The Council must consult with the Social Services Authority to determine whether the work is necessary and appropriate to the needs of the disabled occupant. Mandatory Disabled Facilities are available to the occupants of mobile homes.
The type of work includes stair lifts, level access showers, ramps and the provision of ground floor bathrooms and toilets, and additional bedrooms (as set out under ‘sleeping arrangements’).
The maximum amount of grant is set by central government and is £30,000 at the time of writing.
What work is eligible?
Eligible works are normally adaptations or improvements. Items of repair to existing facilities will not normally be considered. Equipment is not normally provided through the Disabled Facilities Grant other than those shown in the examples below, which are usually fixed items.
Access to dwelling
Works to assist access by the disabled occupant to and from the dwelling (or the building which the dwelling or flat is situated). Such works will include, but not limited to:
- ramps
- handrails
- widening external doors
- door automation
- creating manoeuvring space for wheelchairs
- stairlifts to common stairs
- widening of steps
- modification of steps
- provision of access into the garden
Access to family room
Works to assist access by the disabled occupant to a room used or useable as the principal family room. Such works will include:
- widening internal doors
- creating manoeuvring space for wheelchairs
- remote control to doors and windows
Sleeping arrangements
Works to assist access by the disabled occupant to, or providing for the disabled occupant, a room used or useable for sleeping. Such works will include:
- widening internal doors
- creating manoeuvring space for wheelchairs
- through floor lifts
- stairlifts
- handrails
The provision of a new bedroom will only be considered if the adaptation of an existing room is unsuitable. *In some circumstances, it may be necessary to provide a new bedroom, such as where an existing room cannot be suitably adapted. Any new bedroom provided should be of sufficient size to accommodate normal sleeping arrangements.
Sanitary arrangements
Works to allow access to or facilitating the use by the disabled occupant of a room in which there is a lavatory, bath or shower (or both) or wash hand basin. Such works will include:
- widening doors
- through floor lift/stairlift
- replacement of bath with shower or provision of an over bath shower
- downstairs WC/Bath/Shower/wash basin
- thermostatic controls for shower
- raising of WC pedestal
- hoists and other fixed bathing aids
- bath lifts
Note: Equipment would be considered before adapting or providing new facilities.
Food preparation and cooking
Facilitating the preparation and cooking of food by the disabled person, including children for the purposes of learning and independence. In considering such works, the focus will be on whether the adaptations are necessary and appropriate to enable the disabled person to safely prepare food to the extent that they are able. Where food preparation is primarily for personal use rather than for the whole household, the scope of adaptations will reflect the disabled person’s specific needs. Such works will include:
Modification of work units
- alteration of kitchen for wheelchair use
- enlargement of a kitchen
- alterations of gas, electric and plumbing installations
- purposely designed cooker
Heating/Cooling
Providing a sufficient heating system, if there is no existing heating system in the dwelling or any such system is unsuitable for use by the disabled occupant, suitable to meet his/her needs. Improving any heating system in the dwelling to meet the needs of the disabled occupant or will be provided. Provide a cooling system such as air conditioning to meet the needs of the disabled occupant. Such works will include:
- replacement of coal fire with gas fire
- provision of central heating for those parts of the accommodation normally used by the disabled person
- provision of a cooling system for those parts of the accommodation normally used by the disabled person
- where additional rooms are provided and the existing boiler cannot cope with the extra demand, separate local heating for the extension
- relocation of power sockets
- electric radiators
Where rooms are not normally used by the disabled occupant, provision will not usually be made unless there is a clear need related to their disability.
Access to services
Facilitating the use by the disabled occupant of a source of power, light or heat by altering the position of one or more means of access to or control of that source or by providing additional means of control. Such works will include:
- relocation of heating, lighting or power controls
- relocation of prepayment meters
- relocation of light switches
Movement to provide care for another
Facilitating access and movement by the disabled occupant around the dwelling in order to enable him/her to care for a person who is i) normally resident in the dwelling and ii) is in need of such care. For example, a stairlift to enable a disabled occupant to have access to upstairs bedroom to look after children.
Safety
Making the dwelling or building safe for the disabled occupant and other persons residing with them. This is intended for adaptations designed to minimise the risk of danger where a disabled occupant has particular behavioural problems, which may put them or their family at risk. Such works will include:
- toughened or shatterproof glass
- window locks/restrictors
- additional door security
- fixed fire/radiator guards
- fixed stair/access guards
- protective wall coverings
- alarm systems
Determination of whether works are eligible
The Council must consult with the Welfare Authority (Surrey County Council) on Disabled Facilities Grant applications on whether the adaptation is “necessary” and “appropriate” for the needs of the disabled person.
The Council must also be satisfied that it is reasonable and practicable to carry out the work having regard to the age and condition of the dwelling.
Who can apply?
Owner-occupiers, tenants, licensees, or occupiers must be able to satisfy the means test criteria in Section 30 of the Housing Grants, Construction and Regeneration Act 1996. In some cases, landlords may apply but the amount of grant is determined by reference to the notional increase in rent that the works may generate.
General matters relating to grant applications
Applications must be made in writing to the Director of Community Services
Guildford residents at Guildford Council Offices, Millmead House, Millmead, GU2 4BB Guildford. Or Waverley residents at - Waverley Council Offices, The Burys, Godalming, Surrey, GU7 1HR
Our home improvement agency, Care & Repair is available to assist residents with all aspects of grant applications and will work residents and their families.
The Adaptations & Grants Team plus Care & Repair will provide advice and assistance to potential applicants on how to access financial assistance from the Council.
Payment of grant will normally be made directly to the contractor upon satisfactory completion of works.
*Where applicable and in accordance with tenure, conditions attached to mandatory grants may be recorded on the local land charges register. This will include recoverable equipment such as Stairlifts & ramps Application requirements and conditions.
An application must be submitted in writing in accordance with the Housing Grants Construction and Regeneration Act 1996. The application must contain:
Particulars of work for which grant is sought:
At least two estimates from different contractors of the costs for carrying out the work, unless this requirement is waived, i.e. specialist work, lower value or urgency, where the council is satisfied best value will still be obtained.
Particulars of any preliminary or ancillary service and charge
- A certificate relating to future occupation of the property. There are three types of certificates: Owner Occupiers, Tenants, and Occupiers (for houseboat and park home applications).
- It is a condition of the grant that the works are carried out in accordance with the application.
- The work must be completed to the satisfaction of the council within twelve months from the date of approval (unless the council agrees to an extension of that time in writing).
- The work must be carried out by one of the builders whose estimate accompanied the application, unless the Council agrees to the appointment of an alternative builder.
- No payment will be made unless the Council has been provided with suitable invoices.
- The aggregate of interim or staged payments must not exceed nine-tenths of the amount of the grant.
- No grant will be paid if the works begin before the date of approval unless permission has been agreed with the Council.
- The Council will normally require the recovery of specialist equipment when no longer required vertical lifts, stairlifts or ramps.
- In accordance with the Housing Grants, Construction and Regeneration Act 1996, the Council may require repayment of up to £10,000 of a mandatory Disabled Facilities Grant where the applicant is an owner-occupier, if the property is sold or ownership transferred within 10 years. This condition does not apply to other tenures.
- Applicants are expected to comply with conditions attached to the approval of grants. The Grants & Adaptations Manager will consider waiving or varying recovery of grant where an applicant would suffer severe hardship.
- Other particulars may be required by law or reasonably required by the Director of Community Services
Financial assessment
The disabled person and any partner, as legally defined, are “means tested” to determine any contribution they need to make towards the cost of the work. If the disabled person is a child or young person, no means test applies.
Where a contribution towards the cost of the work is required, the Community Services Team and Care & Repair will support the applicant in sourcing additional funding. In the case of landlord applications, the test will have regard to the notional increase in the value of the property.
Discretionary Disabled Facilities Grants
In addition to providing mandatory DFGs, the Authority has the power to offer discretionary financial assistance by virtue of the Regulatory Reform (Housing Assistance) (England & Wales) Order 2002. Using these powers, the Authority has agreed to offer discretionary DFGs for private sector residential adaptations, although each case will be assessed on its own merits and where funding permits.
The policy has been revised in response to increased funding, through the Better Care Fund, and in line with recommendations made to Surrey Councils through Foundations (national Home Improvement Agency charity) Adaptation and Equipment Report 2017. The elements of discretionary grant funding within this policy are implementing recommendations from the Foundations report. Similar discretionary policies are being adopted across Surrey, co-ordinated through the Surrey Equipment and Adaptations Project.
Any discretionary assistance will only be considered having regard to the financial resources available at the time. If funding will not have sufficient resources in reserve to deal with other referrals that may present throughout the financial year, Guildford and Waverley council’s reserves the right not to approve requests for discretionary spending.
Discretionary assistance may be offered under Surrey County Council’s Charging Policy. The council seeks to ensure a clear and consistent process while minimising the need for residents to undergo more than one financial assessment.
Flexibility of upper limit of Disabled Facilities Grant
The maximum grant available for a mandatory DFG is currently £30,000. This policy provides Guildford & Waverley Borough Council’s the opportunity to provide an additional maximum amount of up to £15,000 discretionary “top-up”, where the cost of work exceeds £30,000 (either as a result of unforeseen works or the extent of the original work that is recommended to the Council). This type of assistance will only be offered as a top up for schemes that fall within the mandatory grant headings as previously described.
This additional discretionary element will be subject to the DFG means-test for adults and children’s adaptations, using the nationally recognised assessment tool. Discretion can be provided to the outcome of the means test, using principles in section Discretion for Hardship.
When determining any application for discretionary assistance the merits of the case will be agreed between the Council, and the Occupational Therapist Any discretionary assistance will be repayable on the eventual sale of the property and recorded as a Land Registry charge.
Discretionary Disabled Facilities Grants will normally have a limit of £45,000. However, the Director of Community Services will consider applications on their merits, as exception to policy.
Repayment conditions would be applied, on a dwelling, if it is sold or otherwise disposed of within ten years of the certified date. The charge can only be placed on owner’s applications where the amount of grant exceeds £5,000. The maximum charge on a property we would recover is £10,000. The amount repayable begins to taper downwards after the first full six years. Once 6 years have passed following the certified date, the Council will reduce the amount of grant subject to the repayment condition by 20% after each successive 12 months. For example:
- If the amount of grant was £15,000 and the property is sold 0-6 years after the certified date then the repayable amount is £10,000.
- If the amount of grant was £15,000 and the property is sold 6-7 years after the certified date then the repayable amount is £8,000.
To assist with recovery in the event of a breach of grant condition, a local land charge will be registered at the Land Registry on properties, where the grant exceeds £2,000.
If a dwelling is sold or disposed of within ten years, the council will consider whether it is reasonable to demand repayment or part repayment of the charge taking into account:
- the financial hardship it would cause
- whether the sale is due to an employment related relocation
- whether the sale is connected with the physical or mental health or well-being of the grant recipient or a disabled occupant of the premises
- whether the sale will enable the recipient of the grant to provide care to a disabled person
Exemption from means testing
In order to simplify the Disabled Facilities Grant process for lower value and essential works, also to target prevention of falls and maximise independence, the following works will be exempt from means-testing:
- internal and external stair lifts
- through floor lifts (only where alternative adaptations will not meet the need)
- step lifts (only where alternative adaptations will not meet the need)
- internal and external door widening
- access paths (where they do not already exist)
- half steps
- grab rails
- external galvanised rails
- all ramping
A condition would be applied to recover equipment which can be recycled.
Waive all client contributions under £1,000
When a client’s contribution is less than £1,000, their contribution will be waived and not charged to the client. This will ensure potential clients are not deterred from important works, due to a potential charge. It will also reduce administrative function to Guildford and Waverley Borough Councils.
Where a client contribution is over £1,000, the entire contribution will be charged to the client.
Discretionary assistance for financial hardship
In cases where the outcome of the financial test of resources is that an individual is unable to meet the cost of their contribution towards the housing adaptation, discretion is provided to the Director of Community Services to waive the outcome of the test of resources, in line with the guidance below.
The discretion is applied having regard to Surrey County Council Charging Policy; however, we will consider both the income and savings of the household, i.e. the client and their partner.
When considering a case for discretionary support the Director of Community Services would refer to the following guidance:
- Discretionary grants are unlikely to be granted where savings are more than £24,500 per annum.
- Discretion may be applied based on the client’s expenditure, related to ordinary living expenses and requirements of their disability e.g. heating or transportation.
- The Authority would not expect a household to contribute more than 25% of its savings on DFG related works, where savings are up to value of £24,5000.
- The value of the exemption would be an upper limit of £15,000, aligned to maximum Housing Improvement Grant.
Repayment conditions would be applied, for a period of 10 years after the completion of works. To assist with recovery in the event of a breach of grant condition, a local land charge will be registered at the Land Registry on properties, where the grant exceeds £2,000.
Prevention Grant
This grant offers provision of simple measures to ensure that elderly, vulnerable or disabled residents can occupy their homes safely and reduce likelihood of developing ill- health; also, to ensure that properties are suitable for people to be discharged from hospital without delay.
The grant has a maximum value of £5,000 per household. Eligible works will include:
- Provision and installation of equipment, to prevent falls or accidents within the home, as well as promote independence.
- Prevent hospitalisation / assist hospital discharges.
- Essential repairs, adaptations, treatment of damp, and moving of furniture to allow medical equipment.
- Ensure homes are safe and facilitate independence.
- Removal of hoarding materials and deep cleaning of properties (Discretion will be used for funding extreme cases over £5000.00).
- Emergency heating or electrical repairs (non-emergency electrical and heating repairs may be accessed through the means tested Home Improvement Policy).
The funding may be used to supply equipment to prevent falls and accidents, also promote independence, such as grab rails and assistive technology. This funding will be processed a fast-track grant, referred by staff from Health, Social Care or Guildford & Waverley Borough Council, subject to agreement by the Director of Community Services. It will not require the client to complete forms or a financial assessment.
Repayment conditions will not be applied for these works
Relocation Grant
Where it is assessed, that adaptation works required to a property relating to a disabled person are uneconomical or considered unreasonable and/or impracticable having regard to the age and condition of the dwelling or building, the Council has discretion to provide grant aid to assist in the reasonable costs associated in moving to a pre-adapted or more easily adaptable property.
These costs may include:
- removal expenses
- legal costs
- valuation costs.
These costs will not include those related to the purchase of a home, such as stamp duty or a deposit.
The applicant must be either an owner-occupier or tenant.
The relevant person must be a disabled person within the household, registered or registerable with Social Services.
There is a limit of £10,000 for these grants per application. Applicants may also apply for a Disabled Facilities Grant for the new property. Any additional grant support provided under this relocation scheme will be separate and discretionary, and will not reduce the statutory entitlement to a DFG.
The Council reserves the right to place a local land charge on the property, for repayment of this grant, if the property is sold or ownership transferred within ten years of the award.
A DFG means test will be undertaken of the disabled person and any partner to determine eligibility for this grant. If the disabled person is a child, the parents or legal guardian are not means tested.
In addition to financial assistance, the Council will assist, if required, with arranging transport to viewings and specifying features required within a new property.
Exceptions to policy
If a potential applicant considers that there are exceptional circumstances which fall outside of the Council's grant policy, they may present details to the Director of Community Services for consideration. These will be considered on a case-by-case basis, with regard to:
- the cost of adaptation
- the nature of the works
- availability of alternative finance
- the client’s needs.
In assessing the merits of a particular case, the Council will have regard to the financial test of resources used by Surrey County Council Adult Social Care.
Safe, Warm and Improvement Policy
Summary of assistance
The current policy has been retained as it continues to target assistance to those people or properties as set out below.
- Grants may be offered, which are to be repaid upon the future sale or disposal of the property. The maximum grant is £15,000 and applicants have to satisfy a means-test. Eligible works include essential repairs and improvements, affordable warmth measures or works to make a decent home.
- Means Testing is not required if applicants are in receipt of the following benefits, - Pension Credit Guarantee, Universal Credit, Income Support, Income based ESA, Income based JSA, Working Tax Credit or Child Tax credit (If your income is below £15,050) and Housing Benefit. This is subject to the grant maximums set out below. In addition to the income related benefits that are ‘passporting benefits’ for a Disabled Facilities Grant, the council will not expect a contribution from applicant in receipt of Local Council Tax Relief. Or if they are over the age of 60 and have an income below the income tax threshold.
Applicants are expected to comply with conditions attached to the approval of grants. The Director of Community Services will consider waiving or varying recovery of grant where an applicant would suffer severe hardship.
What works are eligible?
The following will be regarded as eligible works:
This may include non-structural items, such as windows or doors and electrical or gas installations.
-
In cases where residents will not allow the Council to repair Category 1 hazards, we will liaise with the Regulatory Services to address the hazard.
-
Works to key components of the property, particularly where they are in disrepair due to age. Key components include:
- external wall structure
- lintels
- brickwork and wall finish
- roof structure and covering
- chimney stacks
- windows and external doors
- central heating gas boiler
- electrical supply system.
-
Works to provide reasonably modern facilities or services. This applies where three or more of the following are lacking:
- a kitchen more than 20 years old
- the kitchen has inadequate space and layout
- the bathroom is more than 30 years old
- if the bathroom / WC is not appropriately located
- the noise insulation (from external sources) is inadequate
- the common areas have inadequate size and layout (flats only).
-
Works to provide affordable warmth, through improving heating or insulation, such as:
- works to cover the provision of central heating for the first time
- improvements and repairs to an existing central heating system
- appropriate roof insulation and wall insulation (where applicable)
- floor insulation to park homes
On completion, the dwelling must have at least 200mm of roof insulation (where practicable), cavity wall insulation (where applicable) and an effective heating system must be in place.
Where the above apply, the Council may also fund additional related works if necessary to protect the building or the occupant’s health. This may include preventative works such as gutter repairs, external decorations.
The grant is available for works to dwellings, mobile homes and houseboats.
Who is eligible?
In order to qualify for assistance:
- Applicants must have lived in the dwelling as their only or main residence throughout the previous twelve months.
- Applicants must have consent to carry out (where appropriate) and be responsible for the works. Tenants with a repair obligation are eligible for assistance with repairs, as well as improvements or adaptations.
- The property must be in Council Tax Band E or below.
Amount of Grant
Financial assistance for works to provide affordable warmth will be limited to a maximum of £6,000. Assistance will be restricted to a maximum of £15,000 for the works listed on page 15 . A limit of a maximum £6,000 grant will be imposed on houseboats and mobile homes since much lower equity exists and a charge on the land cannot be applied.
Conditions for Discretionary Assistance
The standard conditions are below, which may be varied to take account the circumstances of each case.
- The applicant must take reasonable steps to pursue any relevant insurance or legal claim and to repay the grant, so far is appropriate, out of the proceeds of such a claim.
- The work must be completed to the satisfaction of the Council within twelve months from the date of approval unless the Council agrees to an extension of that time.
- The work must be carried out by one of the builders whose estimate accompanied the application unless the Council agrees to the appointment of an alternative builder.
- No payment will be made unless the Council has been provided with suitable invoices.
- The aggregate of interim or staged payments must not exceed nine-tenths of the amount of the grant.
- No grant will be paid if the works begin before the date of approval unless agreed by the Director of Community Services .
- The Council may impose a condition requiring the recovery of specialist equipment when no longer required.
- The dwelling or home must be occupied as the applicant’s main residence. The applicant must also certify that they intend to remain in the property.
- Repayment of the grant is required should the home be sold or transferred within 25 years of the date that the works are certified as being complete.
- To assist with recovery in the event of a breach a grant condition, a Local land charge will be registered on houses where the grant exceeds £2,000. An administrative charge could be added to cover our costs.
Exceptions to the policy
If a potential applicant considers that there are exceptional circumstances which fall outside of this policy, they may present details to the Director of Community Services for consideration. These will be considered on a case-by-case basis, regarding:
- the cost of repair
- the nature of the works
- availability of alternative finance
- the client’s needs
- suitability of the accommodation
- ability of the applicant to meet their needs through alternative accommodation
Renewable Technology Loan Scheme
The Council may offer interest free loans to install renewable technologies for heating or energy generation in residential properties. Examples of work are solar hot water systems, ground source or air source heat pumps and biomass boilers, where used as the primary heating source.
Eligibility criteria
Applications will be considered from owner-occupiers, landlords and tenants of private residential property.
Applicants must have the right or power to carry out works to the dwelling.
- The works must be carried out in accordance with the relevant codes of practice by certified installers. At time of writing this includes the MCS and Kitemark schemes. In exceptional cases where the applicant has carried out works, the installation will need to be commissioned by a certified installer.
- The Regulatory Services Manager will regularly review the types of work, examples are provided above, that are eligible for assistance.
- Applicants must complete a written application form agreeing to the terms and conditions set out in this policy.
Level of assistance
Applicants will not be means-tested. The loan will be calculated at 50% of the eligible cost, subject to a maximum loan of £3,000. The applicant will be advanced a proportion of the cost of the works as set out in the scheme.
The loan will be repaid in monthly instalments over a period of 5 years from the date of installation on the basis of one fifth of the loan per completed year.
Empty Homes Grant
Summary of assistance
Grants for owners of empty properties in Guildford and Waverley will generally be encouraged to bring empty properties, which have fallen into disrepair, back into use. The maximum grant is set at £20,000 or 50% of the cost of the works, whichever is the lower. The Council would exercise a nomination right for a period of 5 years from completion of the works. The detailed requirements are set out in a nomination agreement. Rent levels set at 80% of market rents would be expected.
Eligibility
- The applicant must be the freehold owner of the property or have a lease of 5 years minimum.
- The owner cannot be a public sector body.
Conditions
- The Council can exercise nomination rights for a minimum 5-year period.
- The grant is subject to a condition requiring the dwelling to be let as a main residence for a period of 5 years from the date that the works have been certified as complete.
- Repayment of the grant is required should the home be sold or transferred within 5 years of the date that the works are certified as being complete.
- The property on completion of works must meet the decent homes standard and be free from category 1 hazards. This is assessed by the Council under the Housing Health and Safety Rating System (HHSRS).
- Contractors must be capable of carrying out works and have public liability insurance of at least £5 million.
- Payment will be made on satisfactory completion of the works. Interim payment may be given where it is a requirement of the building contract.
The standard conditions above may be varied to take account the circumstances of each case.
Home Trust Loan Scheme
The Council may offer a subsidised loan to homeowners to improve and renovate their homes. The loan sits alongside the existing discretionary grant policy and can help finance works where the applicant would be excluded by the stricter eligibility criteria for a grant.
The loan is currently operated across parts of the South East by Parity Trust; a community-based finance institution based in Portsmouth.
Monitoring, review and accountability
This policy will be reviewed every 2 years, to incorporate legislative, regulatory amendments, best practice developments, or to address any operational issues with the policy.
The policy will be monitored by the Director of Community Services. We provide annual returns to the Ministry for Housing Communities and Local Government . We also report monthly & quarterly for the service plan to monitor spend and activity.
In anticipation of future local government reorganisation and the establishment of a new unitary authority, it is considered prudent to adopt formal transition and vesting arrangements to ensure continuity of governance, policy application and service delivery. All existing policies, strategies, frameworks and operational procedures within the Joint Home Adaptation and Improvement Policy shall continue in force following reorganisation, and will stay in effect after reorganisation and transfer to the new authority, unless and until they are reviewed and updated.
Complaints
In the event that an applicant for a grant or assistance whether mandatory or discretionary has cause for dissatisfaction with a service or decision they will be directed to follow the relevant Council’s formal complaints procedure.
Key services standards
- All telephone calls will be answered within 6 rings.
- Staff will be friendly, approachable and professional at all times.
- All requests for service will be responded to within 10 working days.
- All full applications for a Disabled Facilities Grant or Relocation Grant will be determined within three months of receipt subject to sufficient capital resources being available.
- All full applications for Safe, Warm and Improvement assistance will be determined within eight weeks of receipt subject to sufficient capital resources being available.
- All requests for payment will be processed by the Grants & Adaptation team within ten days. Actual payment is subject to the Council’s payment terms and conditions.
- We will comply in all respects with the provisions of the Data Protection Act 2018 and will not use personal data except strictly in connection with processing an enquiry for grant assistance.
- We will take into account each resident's individual circumstances, including their race, nationality, cultural or ethnic background, marital status, age, gender, religion, sexual orientation, and any disabilities, where these factors are relevant to the application or the support required. This will ensure the resident receives the most appropriate assistance, and may include the use of officer discretion where necessary to respond to specific needs or circumstances.
Key performance indicators
Guildford and Waverley Council will seek to attain and where possible exceed the targets they have set themselves.
The combined targets are:
| Indicator |
Actual Target |
| Performance againsts the published service standards |
95% of responses and decisions within the set service standards |
| Number of applications for Disabled Facilities Grants approved |
120 |
| Number of discretionary grants approved |
120 |
Appendix
Purpose of Project… to help me to live in my own home – easily and with dignity with the right adaptation when I need it.
| Description |
Eligibility Criteria and Conditions |
Subject to means test
(an official investigation into a person's financial circumstances to determine their eligibility for state assistance)
|
Amount available |
Charge on property/Local Land Charges |
Comments |
| Disabled Facilities Grant (DFG) |
Eligible for DFG
Intended for major adaptations which have been identified as essential to meet the disabled person's needs and once all other options (such as equipment or rehousing) have been considered
|
Yes for Owner Occupiers
Yes for Private Tenants
Yes for Council Tenants (only if Council HRA funding is not available)
|
£30,000 subject to the Means Test |
Up to £10,000 repayments when a property is sold or disposed of within 10 years of the certificate of completion.
Local land charge only applies to Owner Occupied properties |
Subject to eligible works, please refer to the list under 'Disabled Facilities Grant' further up the page.
Recoverable equipment (e.g., stairlifts) may be removed by the Council. |
| Application |
Applications must be submitted in writing in accordance with the Housing Grants Construction and Regeneration Act 1996.
Must include which grant is sought out and at least two estimates from different contractors of costs. Works must be carried out by one of these builders.
It is a condition of the grant that the works are carried out in accordance with the application.
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Yes for Owner Occupiers
Yes for Private Tenants
Yes for Council Tenants
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Up to £30,000 in accordance with the DFG scheme |
Up to £10,000.00 for Owner Occupiers if the property is sold within 10 years of the works being completed.
The Grants & Adaptations Manager will consider waiving or varying recovery of grant where an applicant would suffer severe hardship. |
A certificate relating to the future occupation of the property.
Work must be completed (to the satisfaction of the Council) within 12 months of grant approval.
No grant will be paid if the works begin before the date of approval (unless permissions have been agreed with the Council) |
| Discretionary assistance for financial help |
Where the outcome of the means test shows an individual is unable to meet the cost of their contribution, discretion is provided to waive the outcome of the test of resources |
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Discretionary grants are unlikely to be granted where savings are more than £24,500 per annum.
The value of the exemption would be an upper limit of £15,000, aligned to maximum Housing Improvement Grant. |
Repayment conditions would be applied, for a period of 10 years after the completion of works. To assist with recovery in the event of a breach of grant condition, a local land charge will be registered at the Land Registry on properties, where the grant exceeds £2,000 |
The Authority would not expect a household to contribute more than 25% of its savings on DFG related works, where savings are up to value of £24,500 |
| Waiving of client contributions |
When a client's contribution is less than £1000, their contribution will be waived and will not be charged |
N/A |
N/A |
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Where a client's contribution is over £1000, the entire contribution will be charged to the client |
| Funding in excess of current maximum mandatory grant of £30,000 also know as a 'Top up grant' |
Eligible for DFG
Intended for major adaptations which have been identified as essential to meet the disabled person’s needs and once all other options (such as equipment and rehousing) has been considered |
Yes for adults and children's adaptations |
A max of £30,000 per property with a possible £15,000 discretionary 'Top up' |
Yes –Any discretionary assistance will be repayable on the eventual sale of the property and recorded as a Local Land Registry charge.
Charge only applied to grants over £2,000. |
When determining any application for discretionary assistance the merits of the case will be agreed between the Council and the Occupational Therapist |
| Prevention Grant |
Simple measures to ensure elderly, vulnerable or disabled individuals can occupy their homes safely and reduce likelihood of developing ill-health |
No |
The grant has a maximum value of £5,000 per household |
No |
To ensure that properties are suitable for people to be discharged from hospital without delay |
| Relocation Grant |
Where adaptations relating to a disabled person are uneconomical or considered unreasonable, the Council has discretion to provide grant aid to assist in the reasonable cost associated in moving to a pre-adapted or more easily adaptable property.
Eligible for DFG for the new property, additional support provided under the relocations scheme will be separate and discretionary.
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Yes - unless it is a disabled child's case, in which the parents or legal guardian is not means tested |
Maximum of £10,000 per application.
Costs may include: Removal Expenses Legal costs Valuation costs
Cost will not include those related to the purchase of a home, such as stamp duty or a deposit.
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Yes - repayment of this grant, if the property is sold or ownership transferred within ten years of the award. |
Exceptions must be presented to the Director of Community for consideration and the outcome will be case by case basis.
The relevant person must be a disabled person within the household, registered or registerable with Social Services.
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| Home Improvement Policy |
Applicants must have lived in the property for the least 12 months
Standard conditions apply, which may vary case to case. |
Yes
Exceptions to means test can be made.
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Max £6000 for affordable warmth
Max of £15,000 on eligible works
Max of £6000 for houseboats and mobile homes |
Grant will be repaid upon the future sale or disposal of the property within 25 years |
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| Renewable Technology Loan Scheme |
Interest free loans to install renewable technologies for heating or energy generation in residential properties.
Applications from Owner Occupiers, landlords and tenants of private residential properties will be considered.
Written application form agreeing to T&Cs |
No |
The loan will be calculated at 50% of the eligible cost, subject to a maximum loan of £3,000.
The loan will be repaid monthly instalments over 5 years from the date of installation. |
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The works must be carried out in accordance with the relevant codes of practice by certified installers. At time of writing this includes the MCS and Kitemark schemes. |
| Empty Homes Grant |
Applicant must be a freehold owner of the property, or have a lease of a minimum of 5 years.
Owner cannot be a public sector body. |
N/A |
Maximum of the grant is £20,000 or 50% of the costs of the works, whichever is lower.
Rent levels set at 80% of market rents |
Yes – repayment required if the home is sold or transferred withing 5 years of the works completion date. |
Works completed to the standard of the home being free from Category 1 hazards. Assessed under HHSRS
The Council can exercise nomination rights for a minimum of 5 years. |
| Home Trust Loan Scheme |
The loan sits alongside the existing discretionary grant policy and can help finance works where the applicant would be excluded by the stricter eligibility criteria for a grant |
The Council may offer a subsidised loan to homeowners to improve and renovate their homes |
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The loan is currently operated across parts of the South East by Parity Trust; a community based finance institution based in Portsmouth |