My Account

Access council services online

My Account is our online customer account. Most online services can be used without creating an account. However, signing in makes it quicker and easier to use our services. You can save time completing forms with pre-filled details, track your requests and applications, and access services that require an account. 

Many of our most popular services can be managed through My Account, including:

• Garden Waste Collection Service
• ordering a bin or caddy
• reporting a council housing repair
• arranging a Clinical Waste or sharps collection
• applying for Council Tax Support

Sign in or register

Sign in

Register for an account

Creating an account is free and only takes a few minutes.

Why create a My Account?

If you sign in before starting a form, your contact details can be filled in automatically and you can track your requests and applications online.

With My Account, you can:

• apply for over 100 council services online
• make payments securely
• report issues and requests
• save a form and complete it later
• track requests and applications in one place
• manage services that require a My Account

Other online services

Some council services use separate systems and require their own registration.

Council Tax and Business Rates

Manage your Council Tax or Business Rates account online, using the OPENPortal account, including viewing your account information and managing your payments.

Use OPENPortal to:

• manage your Council Tax account online
• manage your Business Rates account online

Manage Council Tax and Business Rates

Planning Portal

Use the Planning360 Portal to:

• submit planning applications
• view planning guidance and support

Access the Planning Portal

About your My Account

Activating your account

• When you register, we will send an activation email from NoReply@waverley.gov.uk.
• To complete your registration, follow the instructions in the email.
• Do not share your password or account details with anyone.

Forgotten your password?

• You can reset your password using the Password Reset link on the login page.
• If you do not receive a password reset email within 15 minutes, check your junk or spam folder.
• If you try to register with an email address that is already linked to an account, we will let you know.

Updating your details

• Once signed in, you can update your email address and username.
• To request other account changes or to delete your account, please contact us.

How we use your information

• We verify your email address when you create a My Account.
• This helps us confirm that you own the email address and helps protect your personal information.
• Each email address can only be linked to one My Account.

If you forget your password, we use your verified email address to send password reset instructions securely.

We will never ask for:

• your password
• your multi-factor authentication (MFA) code
• remote access to your computer, tablet or phone

If you receive a message claiming to be from us asking for this information, call us. Read our Privacy Notice to find out how we use your personal information.

Need help?

If you need help using My Account or accessing online services, contact us.

Frequently asked questions about My Account