If you have an existing garden waste subscription you can renew, transfer, cancel, or make changes to your subscription. We explain your options and how to renew your subscription.

Prices 

• Annual service charge: £87.60
• Bin fee (one off payment): £49.10
• Total: £136.70 per bin (includes a £49.10 one‑off bin loan fee)

Annual renewals do not include the bin loan fee unless you add a new bin.

Pay online

You can pay for your garden waste subscription:

• once a year
• by Direct Debit, which renews automatically each year

How to set up a Direct Debit

Before you set up a Direct Debit:

• Account name length
  • The bank account holder name can be up to 18 characters, including spaces. This is a limit set by BACS. Enter your name exactly as it appears on your bank card or statement.
• Bank checks
  • Our provider will check your account details. Not all banks share data for these checks. If you cannot set up a Direct Debit, contact your bank. You cannot use some accounts, including:
    • Starling Bank accounts
    • some Barclays accounts
    • If this affects you, use a different account or pay by card.
• Joint accounts
  • If more than one person needs to approve payments, you cannot set up a Direct Debit online. You should pay by debit or credit card instead.
• Portal account
  • If you do not already have one, you will be asked to create a Waverley Portal account. This lets you:
    • manage your subscription
    • add bins
    • transfer or cancel your service
    • access other Waverley services

Your data

We collect your:

• name
• address
• telephone number
• email address (optional)
• date of birth

We use this information to:

• process your request
• confirm your identity
• protect your account from unauthorised access

We may share your details with organisations working on our behalf to deliver services. Read our privacy notice for more information.

Renew your subscription

You can renew your garden waste service each year to continue receiving fortnightly collections (25 throughout the year).

What you need to know

• Renewal is required annually to keep your collections active.
• No option to auto-renew, unless pay via Direct Debit.
• Your renewal includes the annual service charge only.
• You do not need a new bin unless yours is damaged or missing.
• You can order extra bins or reduce your number of bins (each bin has its own subscription).
• Collections continue on your usual day once payment is made.

How to renew

• You will receive an email or letter to prompt you to renew your subscription.
• Refer to your email or letter for instructions.
• Sign in to your garden waste account.
• Review your subscription details.
• Make your annual payment securely online.
• Your service will renew immediately, and collections will continue without interruption.

Renew your garden waste collection

Cancel your subscription

You can cancel your garden waste service at any time.

Before you cancel

• Collections will stop at the end of your paid‑for period (service will not auto-renew unless pay via Direct Debit).
• Refunds are not issued for unused months (a non-refundable service).

How to cancel

• Complete the cancellation through your online portal account or complete the form.
• We’ll confirm your cancellation by email.
• You can request collection of your brown bin if no longer needed - you will have to call us.

Cancel your garden waste subscription

Add or remove a bin

Adding a bin

• Each bin requires its own subscription.
• A one‑off bin loan fee applies to new bins.
• We will deliver your additional bin to your property (within four weeks).

Order a new bin

Removing a bin

You can remove a bin during your renewal process. We can collect the unwanted bin from your property, please call us to arrange.

Contact us

Check your collection day

Your collection day stays the same when you renew. You can look up your calendar at any time.

Check your bin collection day

Report a missed collection

If your bin was out by 6am and has not been emptied, you can report it online.

Report missed bin

Frequently asked questions