The Tenants Panel is a strong and independent voice for all tenants.

The panel uses a variety of forums to gain and express views regarding service delivery and share feedback from Waverley tenants.   

Joining the Tenants Panel is a great way to get more involved in your local community and the Housing Service. See our upcoming meetings:

More information

Tenants Panel constitution

Meeting Minutes

April 2026 Meeting Minutes

May 2026 Meeting Minutes

June 2026 Meeting Minutes

Being involved with our Customer Experience Group makes a difference by helping us to: 

• Focus on customers when designing and providing our services
• Make the best use of the resources available to us, and 
• Continuously improve services. 

If you join our Customer Experience Group, you will have the opportunity to: 

• See all our data on how the housing service is performing 
• Influence decisions that affect tenants, and 
• Attend conferences in major cities like London, giving you the opportunity to network with other tenants. 

If you have an eye for detail, enjoy being part of a team and can be unbiased, becoming a member of our Customer Experience Group would be perfect for you. 

More Information

Terms of reference

Some of our Tenants Panel are members of this committee along with Waverley councillors. They help develop and review policy and hold the executive to account publicly.  This group is only available to members of other groups. 

View meetings here

What is the LSAB?

The Landlord Services Advisory Board (Executive Working Group) is a key housing governance and oversight group at Waverley Borough Council.

It focuses specifically on council landlord services and acts as an advisory and scrutiny body, helping to ensure services are effective, transparent, and responsive to residents. The Board also plays an important role in supporting tenant involvement and accountability.

What does the LSAB do?

The Board helps to monitor and improve housing services by:

• reviewing housing performance (including repairs, complaints, and anti-social behaviour)
• providing challenge and scrutiny to officers and services
• supporting tenant engagement and involvement
• feeding into policy development and service improvements
• helping the Council meet regulatory expectations, including those set by the Regulator of Social Housing (such as transparency and tenant satisfaction standards)

Who sits on the Board?

The LSAB is made up of a mix of:

• councillors
• tenant representatives (where applicable)
• Council Officers, as non-Board members

This ensures that decisions and discussions reflect both professional oversight and the experiences of residents.

Meetings and how to get involved

• Future meeting dates and agendas 
• For previous meeting papers and minutes click 'earlier meetings'

Can I watch the meeting?

Yes, LSAB meetings are usually open to the public.

Residents may be able to:

• attend meetings in person (subject to space and council arrangements)
• watch meetings online where webcasting is available

Please check the meeting page for details on how to attend or view each session.

Why this matters to you

The LSAB ensures that your voice as a tenant is reflected in how housing services are reviewed and improved. It provides a clear route for accountability, transparency, and continuous improvement.