Make a payment, set up Direct Debit, or manage your Council Tax account online. You can also find out what to do if you’re struggling to pay and how your bill is calculated.
Pay your Council Tax
You can pay your Council Tax online using a debit or credit card. Payments are secure and available 24 hours a day.
Pay your Council Tax
Set up or change Direct Debit
Direct Debit is the simplest and most reliable way to pay your Council Tax. You can choose from two payment dates each month.
You can use this service to:
- set up a new Direct Debit
- change your bank details
- change your payment date
Set up or change Direct Debit
Joint accounts (with more than one signature)
If you are setting up a Direct Debit from a joint bank account where both parties need to authorise it, please print, complete and both sign the Direct Debit Mandate for joint accounts.
Please send the completed form to:
Other ways to pay
- By phone: Call our 24-hour automated telephone service on 01483 861498
- Standing order or bank transfer
- At a Post Office or PayPoint shop
Find out more about ways to pay.
Find your Council Tax account number
Your Council Tax account number is shown on:
- your bill
- payment reminders
- your online account
If you cannot find your account number, you can use our online service to retrieve it.
Find your Council Tax number
Check your Council Tax band
Council Tax bands are set by the Valuation Office Agency (VOA). If you think your property’s band may be wrong, you can:
- check your band
- find out how to challenge it
Check your Council Tax band
View your Council Tax account (OPENPortal)
Use our online portal to manage your Council Tax account at any time.
You can:
- view your balance
- check your instalments
- see past bills and notices
- update some of your details
You’ll need to register if you haven’t used the portal before.
View your Council Tax account (OPENPortal)
Step‑by‑step guide: manage your Council Tax account online
Go to the online Council Tax account page and select View your Council Tax account to open the portal.
Sign in or register
- If you have used the service before, sign in with your email address and password.
- If you’re new, choose Register and follow the on‑screen instructions.
- You will usually need your Council Tax account number.
View your account summary
Once signed in, you’ll see:
- your current balance
- your next payment date
- your instalment plan
Check bills and notices
Use the menu to:
- view your current bill
- download previous bills
- see important notices
Manage payments
You can:
- check instalment amounts
- see when payments are due
- confirm whether Direct Debit is set up
Update your details
Where available, you may be able to update contact information or preferences online.
Difficulty paying your Council Tax
If you’re struggling to pay, contact us as soon as possible.
We may be able to:
- agree a payment plan
- review your instalments
- check if you’re eligible for Council Tax Support or a discount
- Getting in touch early can help prevent recovery action
Call us if you’re struggling to pay.
Council Tax support
If you’re on a low income or receive benefits, you may be able to reduce your Council Tax bill through Council Tax Support.
Council Tax Support is based on your financial circumstances and is different from discounts and exemptions.
How your bill is calculated
Your Council Tax bill is based on:
- your property’s Council Tax band
- the charges set by Waverley Borough Council
- charges from Surrey County Council and Surrey Police,
- any parish or town council charges
- any discounts, exemptions or reductions you receive
You can check your band and see how charges are set each year.
How your Council Tax is calculated
Tell us about a change
You must tell us if something changes that could affect your Council Tax, including:
- a change in household members
- illness or exemption‑related changes
- a change in how a property is used
This helps ensure your bill stays accurate.
Report a change in circumstances
Need more help?
If you can’t find what you’re looking for online, contact the Council Tax team and we’ll help you choose the right next step.