Report waste problems

If there's a problem with a bin or waste collection, you can report it online.

Most issues are resolved within three working days.

Missed bin

Has your bin been missed?

Before reporting it:

• check your collection day using your postcode.
• make sure your bin was out by 6am on collection day.
• ensure the lid was fully closed.

You must report a missed collection within three working days of your collection date.

Report missed bin

Damaged or broken bins

If your bin is damaged, you can request a replacement when ordering a bin.

Once your new bin has been delivered, contact us to arrange collection of the damaged bin. Damaged food waste caddies can be placed in your black rubbish bin.

Order a new bin

Full public bin

If a litter bin or park bin is full, please let us know.

Reporting overflowing bins helps us keep streets, parks and public spaces clean and safe for everyone.

Report a litter bin

Report a park bin

Fly-tipping

Fly-tipping is the illegal dumping of waste.

If you see fly-tipped waste on a road or council-owned land, report it online and include photos if possible. We aim to clear reported fly-tips within three working days, although this may take longer if the waste contains hazardous materials such as asbestos.

If you hire someone to remove waste from your home or during building or DIY work, make sure they are a licensed waste carrier. You could be held responsible and face a fine if your waste is fly-tipped.

If you are carrying out DIY or home improvements on your property, please ensure you use a licensed company or you could receive a fine if we identify a fly-tip is yours.

Report a fly-tip