You can order new bins or caddies, replace damaged ones, or request a different size for your home online.

Before you order

You must be registered for Council Tax at the property before ordering bins.

Bins are for residential properties only; businesses must arrange commercial waste collections directly with a licensed commercial waste provider.

Order new bins or caddies

You can order:

• black rubbish bin
• blue recycling bin
• garden waste (damaged or missing bins only)
• food waste caddies (indoor and outdoor)

Things you need to know:

• you need to pay for new bins
• orders are placed online using our secure payments system
• bin deliveries currently take around four to six weeks after payment

Order a new bin

How much do new bins cost?

Recycling wheelie bins

• Small recycling bin (140 litre) - £24.60
• Medium recycling bin (180 litre) - £24.60
• Standard recycling bin (240 litre) - £36.90
• Large recycling bin (360 litre) - £49.10

Food caddies

• Green food caddy (the larger one you keep outside) - £9.10  
• Silver food caddy (small one you keep inside) - £9.10

Rubbish wheelie bins

We only collect one rubbish bin per household.

• Small rubbish bin (140 litre) - £36.90 (or free if replacing an undamaged standard rubbish bin)
• Medium rubbish bin (180 litre) - £49.10 (or free if replacing an undamaged standard rubbish bin)
• Large rubbish bin (360 litre) - £73.70 (only for households of six or more people)

Garden waste

• £49.10 a bin

Only available to existing garden waste subscribers to replace a bin damaged by a bin worker or through wear and tear.

Replace or swap a rubbish bin

You can:

• replace a damaged bin with a new one
• swap your undamaged standard 240 litre rubbish bin for a smaller 140 litre or 180 litre bin

Costs and conditions:

• you normally pay for a new bin
• if you are swapping an undamaged 240 litre rubbish bin for a 140 litre or 180 litre bin, there is no charge

Damaged bin collection

Wheelie bins:

• when your new bin is delivered, contact us to arrange collection of the damaged bin
• damaged bins must be empty, or they will not be collected
• once collection is confirmed, place the damaged bin at the boundary of your property

Food caddies:

• old food caddies can be disposed of by going in your black rubbish bin

Order a replacement bin

Request a larger rubbish bin (360 litres)

If you have a large household, you may be able to get a larger bin.

Eligibility:

• six or more people live in the property
• you are already recycling everything you reasonably can

We may assess your rubbish and recycling when reviewing your request and ask for proof of who lives in your home.

What you’ll receive and cost:

• if approved, we will replace your existing refuse bin with a 360 litre bin
• there is a fee of £70.80 for the larger bin

Order a larger black bin

Delivery times

Bin deliveries are currently taking four to six weeks. For new housing developments, bins must be ordered at least six months before the property is due to be occupied.

Medical or clinical waste

We do not provide standard wheelie bins for medical or clinical waste.

If you have medical waste (including sharps), you must use our separate clinical waste collection service, which is free for householders.

You will need a special sharps box for needles and similar items, which you can request, along with collections, using our clinical waste collection form or by calling us.

Book a medical waste collection (order a new box)

Assisted bin collections

If you find it difficult to put your bins out for collection and there is no one at home who can help you, you may be able to get extra help from our assisted collection service.

Who the service is for:

• residents who have mobility issues, a disability, or a medical condition that makes it hard to move bins to the normal collection point
• residents who live alone, or where no other person in the household is able to safely put the bins out

How it works:

• if approved, our crews will collect and return your bin from an agreed location within your property boundary
• you must tell us if your circumstances change, or if you move house, so we can review or cancel the assisted collection

Request an assisted bin collection

Bulky waste collections (large items)

If you have large household items that will not fit into your normal rubbish bin, you can book a bulky waste collection.

We don't provide the service. The service is provided by Furniture Helpline.

They offer:

• bulky collections for items such as furniture or other large household goods that you cannot put in your usual bins
• there is a charge for bulky waste collections, and limits on the number and types of items Furniture Helpline can take per booking
• items must be placed at the agreed collection point by 6am on the day of collection

Before you book:

• check our bulky waste collections page for current charges, what can and cannot be collected, and how many items you can include in one booking

Developers and property managers

Housing developers and property management companies must order bins separately.

Please order up to six months before your properties will be occupied.

Information and guidance (property developers and management companies only)

Order your bin (property developers and management companies only)

Need help or need bins removed?

Contact us if you:

• have difficulty ordering online
• need existing bins removed before delivery of new ones

Contact us