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Careline personal alarms

Important changes to the Careline service

Waverley Borough Council Careline service has transferred to the current monitoring centre Taking Care from 31 July 2026. This means that we are no longer offering an in-house telecare monitoring service.

If you are an existing customer please contact your new provider Taking Care on 0800 012 1321.

If you are looking to subscribe to the Careline service:

There are a number of alternative providers in the market who are able to provide telecare services. We encourage you to make your own enquiries to find one that best fits your needs.

TSA Find Services

You can also contact the Telecare Services Association on 01625 520320.

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