Council services over Christmas and New Year

Published Tuesday, 18 December 2018

Find out about changes to bin collections and other council services over Christmas and New Year.

Waverley's offices will close for Christmas at 4pm on Monday 24 December 2018. They will reopen at 8.45am on Wednesday 2 January 2019.

Bin collection dates

There are changes to rubbish, recycling and food waste collection dates over the Christmas and New Year period.

For full details, visit the Christmas bin collections page.

There are no garden waste collections in the weeks beginning 24 December 2018 and 31 December 2018.

Subscribers can recycle their Christmas tree by leaving it next to their brown bin on a collection day before the end of January.


Emergency contacts

In the event of an emergency with a risk to life, for example flood or fire, call 999 immediately.

Emergency housing repairs for Council tenants

Telephone: 0330 119 3000

An emergency repair is one that could:

  • pose a danger to your health or that of other occupants in your home
  • be a risk to your safety or that of other occupants in your home
  • potentially cause serious damage to your home

More details

Out of hours emergency contacts for all Waverley residents

Telephone: 01483 523200

An emergency would include a blocked drain, total loss of electric power and a smell of gas.

Emergency numbers and contacts



Careline will be closed from 4pm Monday 24 December until 8.45am on Wednesday 2 January 2019.

However, the monitoring centre will be open throughout Christmas so, if you have a red button, please use it as usual. Should you need to speak with the monitoring centre urgently please contact them directly on 01243 778688.


Housing Benefit Payments

Housing Benefit payments will carry on as normal during the Christmas and New Year period.

Payment due date Payment will reach your bank account Type of payment
Monday 24 December 2018 Monday 24 December 2018 Fortnightly
Monday 7 January 2019 Monday 7 January 2019 Fortnightly and four-weekly


Stray dogs

Our service is provided by SDK Environmental Limited, who will continue to provide collections for confined dogs over the holiday period. Please call the stray dog collection service (available seven days a week 24/7) on 03444 828 346. Dog Wardens will be advised of any collections needed.

Owners will also be able to contact SDK about a lost dog, or to arrange collection of a dog, over the holiday period during normal working hours, with the exception of Christmas Day, Boxing Day and New Year's Day. Please call 03444 828300.

Further information


Leisure centre opening times

Waverley's leisure centres will be operating at reduced opening times over the Christmas and New Year period:

Cranleigh Leisure Centre

Farnham Leisure Centre

Godalming Leisure Centre  

Haslemere Leisure Centre

The Edge Leisure Centre


Out-of-hours pharmacies

Find an out-of-hours pharmacy near you (NHS).


More information

Please search our website for more information about our services.

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