Community Trigger

The Community Trigger gives victims and communities the right to request a review of their anti social behaviour (ASB) complaints. 

If a Community Trigger request meets a defined threshold, a case review will be undertaken by the local Community Safety Partnership (CSP).  Agencies will share information, review what action has been taken and decide whether additional actions are possible. 

The Community Trigger is introduced by the Antisocial Behaviour, Crime and Policing Act 2014.

What is the defined threshold for a Community Trigger?

  • If a victim has reported three times in the last six months separate, but related, anti social incidents to agencies and the problem persists.

Who can use the Community Trigger?

  • A victim of Anti Social Behaviour or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person.
  • The victim could be an individual, a business or a community group.

What is not suitable for the Community Trigger?

  • If someone has reported ASB and been given a timescale for response, which has not expired.  They will be advised to contact the agency they are working with to discuss what is happening.
  • If someone has reported ASB and received a service but they are unhappy with the conduct of a particular agency.  They will be advised to submit a complaint under the agency's complaints procedures.

How can I submit a Community Trigger?

The Community Trigger form is available online.

Submit a Community Trigger online form

To request a hard copy of the form, please email

What will happen after I submit a form?

  • We will confirm receipt of your Community Trigger request within 3 working days of your submission.
  • Your case will assessed initially by a panel including Waverley Borough Council, Surrey Police, Surrey County Council and where appropriate a Housing Provider.
  • The Community Safety Officer will outline a timescale for a full response within 25 working days from the receipt of the Community Trigger.
  • The decision to accept or reject a Community Trigger will be fed back to the victim with a clear explanation of the reason for the decision.
  • If the Community Trigger threshold is met, the panel will agree how the case review will be carried out. This could include referring the case to the Community Incident Action group (CIAG) or the Joint Action Group (JAG).
  • A response will be sent to the victim detailing what will happen and will provide an action plan explaining how the CIAG or JAG will attempt to resolve the Antisocial behaviour (ASB).
  • Any action plan agreed to address the ASB issue will be shared with the victim via the Community Safety Officer.

Find out more

More information about the Community Trigger can be found in the Surrey Community Trigger Framework

More information about anti social behaviour can be found on the Surrey Police website

Page owner: Clare Arnold. Last updated: 18/07/2019 12:54

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