Coronavirus advice

We are aware many of our residents and businesses have been seriously affected by coronavirus and are working to provide support in whatever way we can.

Coronavirus advice and information

Insurance claims

Insurance claims for roads and pavements

If you have fallen or damaged your vehicle or tyres on a public road or pavement, please contact Surrey County Council:

Highways insurance claims

Insurance claims for Waverley Borough Council

Have you injured yourself? Has your property been damaged? Do you think it is Waverley Borough Council's fault?

If so, you should contact us as soon as you can. You will need to provide the following information, in as much detail as possible:

Your details:

  • Name, address and date of birth
  • Occupation
  • Telephone contact number
  • Where did it take place?
  • When did it happen?
  • What are your injuries?

Details about the incident:

  • When?
  • Where?
  • What happened?
  • What caused it? What were the circumstances?
  • Any witnesses? If so, who?
  • Estimates of any repair/replacement

Once we have this information, we will investigate your claim. Please note that you are not automatically entitled to compensation. We need to consider each case on an individual basis.


Please contact Brian Gilmour, Risk & Insurance Officer, on or 01483 523262 for more information or to discuss your claim.

Insurance claims portal

Our Public Liability, Employers Liability and Motor insurers are Zurich Municipal.

Solicitors wishing to lodge claims against the Council should do so via the Zurich Municipal Claims Portal.

Zurich's claims portal ID is (C00108).

Waverley's insurance policy number is QLA17H088-0113.

Page owner: Vanessa de Chazal. Last updated: 18/03/2020 12:01

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