Coronavirus - national lockdown measures in place

New measures came into place across England on 5 November to help protect people, businesses and the NHS and prevent the spread of Covid-19.

More information about the lockdown can be found on our Covid-19 advice pages

Homelessness prevention and relief

General advice about homelessness

If you think you might become homeless we will help try to prevent this. We are required to provide you with the following advice:

  • your rights if you are homeless or threatened with homelessness
  • preventing homelessness
  • securing accommodation when homeless
  • the help that is available to you from Waverley Borough Council and other organisatons in the borough
  • how to access that help.

We also give advice and information to meet the needs of the following groups of people:

  1. People released from prison or youth detention centres
  2. Care leavers
  3. Former members of the regular armed forces
  4. Victims of domestic abuse
  5. People leaving hospital
  6. People suffering from a mental illness or learning disability and
  7. Any other group that the authority identifies as being at particular risk of homelessness in its district.

If possible, before contacting us, please use our Housing Options wizard. If you are homeless or worried that you could become homeless in the next 56 days, please contact us so we can carry out an initial assessment - we can this Triage.


At Triage, we will assess whether you are:

  • eligible for assistance
  • homeless or threatened with homelessness within 56 days

We may need to make enquiries to establish the facts of your case and we will ask for your consent to do so.  This could include contacting your landlord, family or whoever provided your last settled accommodation. You may need to provide us with documents, eg a copy of a notice from your landlord, so that we can check  it is valid.  This means you may need to come back with those documents before we decide if you qualify for a full assessment. We call this a Full Housing Assessment (FHA).  

Full Housing Assessment (FHA)

Following Triage, if we are satisfied you are eligible for assistance and homeless or threatened with homelessness in 56 days, we will book a FHA for you as we are required to work with you for 56 days to help you prevent or relieve your homelessness.   If we are not satisfied that you are eliglble for assistance and homeless or threatened with homelessness, we will give you general advice as noted above, and we will confirm this in writing.   If we do book you a FHA you will need to provide key documents about your last settled accommodation and other circumstances to your FHA.  These documents include:

  • proof of ID
  • bank statements and pay slips
  • proof of benefits
  • proof of debts
  • proof of pregnancy
  • tenancy agreement and copy of any notice
  • court papers

At the end of your FHA, we will give you a personal housing plan which will contain steps for you and the Council to take. We expect you to work with us   by keeping in contact with us and taking the steps set out in your personal housing plan in order to resolve your situation.  Don't worry, as we will give you a copy of the plan so you know what you need to do. We will be able to update the actions as each one is completed until, together, we have resolved your situation. 

If we are satisfied that you are eligible for assistance, and homeless or threatened with homelessness within 56 days, we will accept a prevention or relief duty to you, depending on your circumstances and the outcome of our enquiries. You could approach any Local Authority for help, but please remember that if we accept a relief duty to you (ie. you are homeless), and you do not have a local connection, we may refer you to another safe area where you have a local connection.

We will only consider whether you are in priority need, or are intentionally homeless, after the 56-day relief duty to you has ended.

Hostels and night shelters if you are homeless now

Find out about hostels and nightshelters in the area.

Find out more

Please call the housing options team on 01483 523188, Monday - Thursday 8.45am - 5.15pm, Friday 8.45am - 4.45pm. For out of hours emergencies call 01483 523200.

Useful links

Citizens Advice Waverley - help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Shelter - helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. 

Homeless link - national membership charity for organisations working directly with people who become homeless in England.

Streetlink - helps end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. 

More information

Read our Homelessness Strategy

Find out more about other housing options

Privacy notice

Find out how we use the information you provide to us on the Privacy notice for homelessness information

Page owner: Elizabeth Donaldson. Last updated: 23/03/2020 17:07

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