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Senior Living

Anyone who is 60 years or over (or 50 years and over with a recognised disability), who could live independently with some support, can be considered for Senior Living, formerly known as Sheltered Housing.

Scroll down or use the links to find out more.

How to apply

Senior Living units in Waverley

What tenants need to pay

Services we provide

Staff availability and responsibility

Applicants under 50 with a disability

How to apply

You will need to join our housing register to apply.

We will assess each application individually, based on our allocation policy and the support each applicant needs.

Join our housing register to apply for council housing

When a vacancy comes up in your chosen Senior Living scheme, you can bid for the vacancy.

If you refuse a particular property in a Senior Living scheme, you will stay on the council's housing register and can continue to bid for future vacancies.


Senior Living apartments in Waverley

Our purpose-built apartments are available for couples or single people. They offer independent living with support.

All the apartments come with a community alarm monitoring service and communal facilities. Pets are not allowed.

We manage eight Senior Living schemes in Waverley:


What tenants need to pay

As a council tenant at one of our Senior Living schemes, you will need to pay:

  • weekly rent
  • Council Tax
  • heating charge for the gas and electricity you use
  • service charge for maintenance of communal areas
  • water charge
  • TV licence
  • Housing-Related Support (previously known as supporting people)


Services we provide

If you are on a low income

Claim housing and council tax benefit

The support service offered within the Senior Living service aims to enable tenants to remain safe, confident and independent in their own home.

Service we provide

The support service includes:

  • a needs assessment to identify if additional support is needed
  • giving tenants relevant information, advice and support
  • showing tenants how to use the call centre alarm and door-entry systems and how to maintain their privacy
  • ensuring that key information about tenants is kept up to date in the 24-hour call centre so that staff can summon help from the appropriate services and let family or friends know what is happening
  • encouraging communal, social activities.

Services we don't provide

The Senior Living team does not provide care such as washing and dressing, cleaning or nursing, meals etc. This type of support and care can be provided by private agencies and social services and we will help tenants get in touch with them if and when required.


Staff availability and responsibility

Staff onsite

Staff at each Senior Living scheme help tenants to live independently. Staff are not available during weekends, bank holidays, in the evenings or overnight.

When staff are on holiday or off sick, staff from other units will cover for a few hours.

Staff do not provide meals, assist with washing and dressing, cleaning or nursing services but will help tenants to access these services where necessary.

24 hour call centre

All communal areas and individual properties are connected to a 24/7 call centre. 

Staff responsibilities

The Senior Living team will:

  • assess and view vacant properties and carry out your initial support needs assessment
  • arrange for new tenants to sign their tenancy agreement
  • make follow-up visits to tenants
  • manage the maintenance of the building and grounds, and take responsibility for health-and-safety issues that concern you and your visitors
  • ensure the call centre alarm, fire and other safety systems are reliable and regularly tested and maintained
  • ensure that services to communal areas such as cleaning and gardening are to the agreed standard
  • ensure that repairs and maintenance within the building are carried out as required
  • liaise with Waverley's rent accounting team and tenancy and estates teams when necessary
  • support tenants to report and follow up repairs inside their home with Waverley's property services team
  • arrange guest accommodation for visitors or family within the Senior Living scheme (if available)
  • help tenants organise social activities and support tenants to deal with the associated finances related to tenants' groups
  • arrange regular meetings with all the tenants to raise and discuss issues or matters concerning the scheme or housing service.


Applicants under 50 with a disability

We will consider applications for disabled clients under the age of 50 on a case by case basis, taking into account the needs of the clients and the suitability of the placement.

They will need to demonstrate a need for:

  • an alarm system so that nominated family members, neighbours and friends or the emergency services can be alerted to a problem
  • support from Senior Living staff.

This includes applicants who are able to care for themselves with the help of a social services care package.

This accommodation is not suitable for those who need personal and care services without the necessary package/service in place. 


Page owner: . Last updated: 13/04/2018 11:51

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