Opportunities to have your say

Tenants Panel

The Tenants Panel are a group of volunteers who strive to represent the interests of Waverley's Council Tenants on matters relating to Waverley housing services.

Joining the Tenants Panel is a great way to get more involved in your local community and the Housing Service. You will:

  • attend meetings - travel expenses and refreshments provided
  • talk to council tenants on the phone or in their home
  • help shape council housing policies
  • monitor council performance information
  • take part in local community activities.

If you are interested, please read the person specification and  Tenants Panel Constitution which sets out the principles and regulations that govern Waverley's Tenants Panel.

 

Designated Persons Panel

The Waverley Housing Complaints Panel are a small group of volunteers who, when requested, help to resolve Housing complaints locally.

Part of the Waverley Borough Council complaints process, the group provide an option for tenants to have their complaint reviewed before progressing to the Housing Ombudsman Service, if local resolution is not possible. 

Group members use their local knowledge and life skills to work with tenants and Waverley Council to find solutions to complaints raised.

Meetings are held at The Burys, Godalming.  With the frequency being every three months unless the group are called to review a live case.

Full training, travel expenses and refreshments provided.

If you are interested, please read our terms of reference

 

Scrutiny Group

The Scrutiny Group provides a formal way for residents to co-regulate the Housing Service.

For the Housing Service to be efficient, effective and responsive to customers' priorities, residents must be given the opportunity to independently challenge the council and hold the council to account in fulfilling its strategic functions, service delivery roles and operational targets.

The involvement of tenants and leaseholders in residents' scrutiny of these crucial areas can significantly help improve: 

  • Overall resident involvement in the organisation. 
  • The housing service customer focus. 
  • The drive for continuous improvement in service delivery. 
  • The best use of resources.

To view some of our recent achievements click here

If you are interested the Scrutiny Group please read the person specification


To volunteer for the Tenants Panel, Designated Persons Panel or Scrutiny Group, please complete the online form:

Become a Waverley volunteer

Page owner: Caroline Ottery. Last updated: 12/06/2019 15:21

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