New maintenance contracts

Contracts for repairs and maintenance

From 2019 our contracts for repairs and maintenance are changing. This could mean new contractors for services like:

  • response repairs and empty homes works
  • windows and doors
  • kitchens and bathrooms
  • external and structural works, for example roofing.

Why are we changing the contracts?

The current repairs and maintenance contracts are due to end or be extended in early 2019. Giving us the opportunity to retender to ensure value for money for Waverley's tenants and leaseholders. We are working with consultants at Faithorn Farrell Timms to design the contracts and decide the winning bidder(s).

When are we changing the contracts?

It's a long process (up to two years) to make sure we follow all the contract procedure rules and complete a full assessment of options. We started with open workshops in summer 2017. We expect to award contracts in summer 2018 and go live Spring 2019. 

What will it mean for me?

The service provided to tenants won't be subject to huge changes but input from tenants will be used to ensure the new contracts meet your needs.

We have listened to views at the Tenants' Panel's All Tenants Open Meeting (ATOM) in April 2017. The feedback on the competence and qualifications of operatives and the need to improve communications regarding responsive repairs will form part of the contracts and will be used to access contractors.

The Tenants' Panel will be working with us on setting up the new contracts. You can share your views on what works well at the moment and what needs to improve with the Tenants' Panel by emailing

Project Process Update

We are delighted to have reached the first project milestone with the publication of documents requesting "expressions of interest" from contractors on 22 September. The documents detail our expectations of a contractor, specifications of work and the procurement process.

We will assess all submissions during November and December to then invite suitable contractors to bid for the contracts (invitation to tender).

Further updates will be posted here online and in the next edition of Homes and People as the project progresses.

Page owner: . Last updated: 26/10/2017 16:01

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