Coronavirus (COVID-19)

Shielding and vulnerable residents

Information for shielding residents

Updated 30 July.

The government has updated its guidance for residents who are shielding. Those shielding and living alone can now meet outside with one other person from another household.

Those shielding can spend time outdoors in a group of up to six people (including those outside of their household). Extra care should be taken to minimise contact with others by maintaining social distancing. This can be in a public outdoor space, or in a private garden or uncovered yard or terrace.  

All adults, including the clinically extremely vulnerable, who live alone or with dependent children only can form a ‘support bubble’ with one other household. All those in a support bubble can spend time together inside each other's homes, including overnight.

From Saturday 1 August

From Saturday 1 August, advice to those shielding will be further relaxed - extremely vulnerable people can stop shielding.

Advice for extremely vulnerable people

The clinically extremely vulnerable should stay at home as much as possible. If they do go out, they should take particular care to minimise contact with others outside their household (unless they are in a support bubble) and robustly practising good, frequent hand washing. 

However, the relaxation of the guidance will mean people who are clinically extremely vulnerable will be advised they can go to work or to the shops, as long as they are able to maintain social distancing.

Delivery of food and medicines

The delivery of food and medicines on behalf of the government will stop.

From 1 August, NHS Volunteer Responders will continue to offer support to those who need it, including collecting and delivering food and medicines. There are also local schemes that can help - scroll down for more information.

See Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 on GOV.UK for more information.

The following support is available to vulnerable residents.

Community support hub

Surrey County Council runs a Community Support service.

If you need help with your shopping or prescription collections, call the Community Helpline number: 0300 200 1008

Available Monday to Friday (9am-5pm), Saturday and Sunday (10am-2pm)

Community support

Community meals service

The Community Meals Service is for people who need help to make sure they regularly have nutritious cooked meals. Lunchtime deliveries are co-ordinated in Cranleigh, Farnham, Godalming and Haslemere.

Community meals service


Details Area

Cranleigh Foodbank

Provides food parcels and non-perishable goods.

Tel: 07596 277742


Farnham Foodbank

Undertaking some emergency home deliveries to those in self isolation who qualify.

Tel: 07901 581 539


Godalming Foodbank

Provides food parcels.

Contact Karen Milton:

Tel: 01483 418741


Haslemere Foodbank

Food bank service being offered by referral. 

Contact Citizens Advice Waverley:

Tel: 0344 848 7969


Small village schemes

Many of our villages run their own schemes to help vulnerable residents.

Find out more at: 

Small village schemes

Surrey Drug and Alcohol Care

Surrey Drug and Alcohol Care Limited (SDAC) operates a confidential helpline open to callers 24 hours a day, 365 days a year for help with problems connected with drugs, alcohol and mental wellbeing.

Contact SDAC on 0808 802 5000.

More information

Community organisations shows all the community organisations that are co-ordinating volunteers and helping vulnerable people.

See Coronavirus homepage

Page owner: Vanessa de Chazal. Last updated: 30/07/2020 09:30

We use cookies to improve your experience. By viewing our content you are accepting the use of cookies. Read about cookies we use.