Coronavirus advice

We are aware many of our residents and businesses have been seriously affected by coronavirus and are working to provide support in whatever way we can.

Coronavirus advice and information

Coronavirus (COVID-19)

Changes to council services

Our main objective during the coronavirus outbreak is to arrange our resources to support the immediate health, wellbeing and safety of local residents, particularly the vulnerable.

This means that we will suspend or scale down services that do not directly contribute to the main objective.

Office closure

Our offices are closed to the general public, although we are making special provision for homelessness and welfare visits.

Where possible, staff will be working from home, so please contact us online, by email, or phone.

Contact us


Priority services

Community meals

Benefits - Housing benefit and Council Tax Support

Guidance for local businesses, including business rates

Bin collections

Homelessness

Critical support for council tenants

Support for NHS and Surrey County Council


Free parking in car parks

From 27 March, you can park for free at any of our car parks.


Cancelled events

Events have been cancelled at the:

  • Borough Hall in Godalming - including all cinema showings
  • Memorial Hall in Farnham

These events have also been cancelled:

  • countryside volunteering events
  • The Specsavers Surrey Youth Games 2020
  • Other events organised by our leisur teams.

Leisure centres closed

Our leisure centes in Cranleigh, Farnham, Godalming and Haslemere have closed.


Playgrounds, skateparks, ball courts closed

All Waverley playgrounds, skateparks, ball courts (MUGAs) and tennis courts are closed from 24 March 2020.


Parks

The car park, toilets and cafe at Frensham Great Pond and Common are closed from 24 March 2020.

All other parks remain open but please act responsibly and observe social distancing measures:

  • keep 2m distance from other visitors
  • only go out with people you live with

Day centres closed

The following day centres have closed:

  • The Clockhouse in Milford
  • Rowleys Centre in Cranleigh
  • Brightwells Gostrey Community Centre in Farnham
  • Farncombe Day Centre
  • Haslewey Community Centre in Haslemere

Council committee meetings cancelled

All formal committee meetings are suspended until 30 June 2020.  


Council housing

Maintenance

Housing maintenance services will prioritise immediate health, wellbeing and safety of local residents, particularly the vulnerable, in line with the main objective. Non-essential work (such as new kitchens) is suspended.

Lettings, mutual exchanges and home visits suspended

We have suspended:

  • letting properties, including mutual exchanges
  • home visits

The Housing Management team are still available to talk to. Please contact the Housing Customer Services team on 0330 119 3000 or housingcustomerservices@waverley.gov.uk


Bulky waste collection service suspended

Due to new government guidance around Coronavirus, the bulky waste collection service has closed.

If you have booked a collection, someone from Furniture Helpline will contact you with further details.


Building Control

We are using digital technology such as Facetime and Whatsapp to ensure we are delivering our service if we cannot visit on site.

See Building work inspections for more information.


Local Land Charges searches

We suspended the local land charges service on 24 March and will review the situation over the next three weeks.  We apologise for the impact this will have on your clients and customers.


Libraries

Surrey County Council has closed all libraries in Waverley.  Find out more at: www.surreycc.gov.uk/libraries 


Community Recycling Centres

Surrey County Council has closed the tips at Bourne Mill, Cranleigh and Witley.

Find out more at www.surreycc.gov.uk/waste-and-recycling/community-recycling-centres


GATE Job Clubs

GATE Job Club meetings at the Upper Hale and The Farnham Town Council Offices have stopped.

GATE will continue employment support on CVs remotely, answering questions, providing information sheets and general information via email, telephone and website until they can safely resume regular meetings.

See www.guildfordadvicetoemployment.co.uk


More information

See Coronavirus homepage

 

Page owner: Vanessa de Chazal. Last updated: 27/03/2020 09:00

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