Changes to council services
Our main objective during the coronavirus outbreak is to arrange our resources to support the immediate health, wellbeing and safety of local residents, particularly the vulnerable.
This means that we will suspend or scale down services that do not directly contribute to the main objective.
Our offices are closed to the general public, although we are making special provision for homelessness and welfare visits.
Where possible, staff will be working from home, so please contact us online, by email, or phone.
Benefits - Housing benefit and Council Tax Support
Guidance for local businesses, including business rates
Critical support for council tenants
Support for NHS and Surrey County Council
Free parking in car parks
From 27 March, you can park for free at any of our car parks.
Events have been cancelled at the:
- Borough Hall in Godalming - including all cinema showings
- Memorial Hall in Farnham
These events have also been cancelled:
- countryside volunteering events
- The Specsavers Surrey Youth Games 2020
- Other events organised by our leisur teams.
Leisure centres closed
Our leisure centes in Cranleigh, Farnham, Godalming and Haslemere have closed.
Playgrounds, skateparks, ball courts closed
All Waverley playgrounds, skateparks, ball courts (MUGAs) and tennis courts are closed from 24 March 2020.
The car park, toilets and cafe at Frensham Great Pond and Common are closed from 24 March 2020.
All other parks remain open but please act responsibly and observe social distancing measures:
- keep 2m distance from other visitors
- only go out with people you live with
Day centres closed
The following day centres have closed:
- The Clockhouse in Milford
- Rowleys Centre in Cranleigh
- Brightwells Gostrey Community Centre in Farnham
- Farncombe Day Centre
- Haslewey Community Centre in Haslemere
Council committee meetings cancelled
All formal committee meetings are suspended until 30 June 2020.
Housing maintenance services will prioritise immediate health, wellbeing and safety of local residents, particularly the vulnerable, in line with the main objective. Non-essential work (such as new kitchens) is suspended.
Lettings, mutual exchanges and home visits suspended
We have suspended:
- letting properties, including mutual exchanges
- home visits
The Housing Management team are still available to talk to. Please contact the Housing Customer Services team on 0330 119 3000 or firstname.lastname@example.org
Bulky waste collection service suspended
Due to new government guidance around Coronavirus, the bulky waste collection service has closed.
If you have booked a collection, someone from Furniture Helpline will contact you with further details.
We are using digital technology such as Facetime and Whatsapp to ensure we are delivering our service if we cannot visit on site.
See Building work inspections for more information.
Local Land Charges searches
We suspended the local land charges service on 24 March and will review the situation over the next three weeks. We apologise for the impact this will have on your clients and customers.
Surrey County Council has closed all libraries in Waverley. Find out more at: www.surreycc.gov.uk/libraries
Community Recycling Centres
Surrey County Council has closed the tips at Bourne Mill, Cranleigh and Witley.
Find out more at www.surreycc.gov.uk/waste-and-recycling/community-recycling-centres
GATE Job Clubs
GATE Job Club meetings at the Upper Hale and The Farnham Town Council Offices have stopped.
GATE will continue employment support on CVs remotely, answering questions, providing information sheets and general information via email, telephone and website until they can safely resume regular meetings.
Page owner: Vanessa de Chazal. Last updated: 27/03/2020 09:00