Waverley's Covid Alert Level is MEDIUM

Residents are urged to be extra vigilant as local Covid cases are on the rise. Remember to wash hands, wear facemasks when required and keep your distance to help stop the spread of the virus.

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Coronavirus (COVID-19)

Changes to council services

Our main objective during the coronavirus outbreak is to arrange our resources to support the immediate health, wellbeing and safety of local residents, particularly the vulnerable.


Office closure

Our offices are closed to the general public, although we are making special provision for homelessness and welfare visits.

Staff are working from home, so please contact us online, by email, or phone.

Contact us


Car parks

Car parking charges have now resumed - see car parks homepage for more information.


Parks and playgrounds

Our parks and playgrounds are open. Please act responsibly and observe social distancing measures when you are out and about:

  • keep over a metre away from anyone outside your household
  • only gather in groups up to six people, social distancing with anyone outside your household. 

Playgrounds, skateparks and trim trails

Please act responsibly and observe social distancing measures when you are out and about:

  • avoid play area if busy
  • keep over a metre away from anyone outside your household
  • wash your and your children's hands before and after visit and use hand sanitiser
  • do not remove any temporary barriers to the playground or unravel any swing seats or cables that are secured.

Tennis courts, ball courts (MUGAs), golf courses and fishing

Waverley managed tennis courts, ball courts, golf courses and fishing rights are open.

Please act responsibly and observe social distancing measures:

  • keep over a metre away from anyone outside your household
  • only gather in groups up to six people, social distancing with anyone outside your household. 

Priority services


Planning service

Site visits, the Planning Reception service and Householder surgeries for pre-application planning advice are suspended, in line with the government's rules on social distancing.

The Planning Reception is taking calls 10am - 2pm, Monday to Friday.

We will be using video conferencing to facilitate Planning Committee meetings. See Council meetings for more details.


Cancelled events

Events have been cancelled at the:

  • Borough Hall in Godalming - including all cinema showings
  • Memorial Hall in Farnham

These events have also been cancelled:

  • Countryside volunteering events
  • The Specsavers Surrey Youth Games 2020
  • Other events organised by our leisure teams.

Leisure centres

Waverley’s leisure centres have now re-opened.

Facilities are being reintroduced in a phased approach starting with gyms, fitness classes and swimming pools (where available). Further facilities will be reintroduced in due course and in line with Government and industry guidance.

To increase customer safety, activity sessions will need to be pre-booked via the Places Locker app or via the Places Leisure website.

Customer FAQs are available on the Places Leisure website and people are encouraged to watch a short information video which explains some of the changes being made to ensure that people are ready to be able to exercise safely.

To keep up to date with the latest updates from each leisure centre visit the Places Leisure website by clicking on the button below. 

Places Leisure latest information

 


Day centres closed

The following day centres are closed:

  • The Clockhouse in Milford
  • Rowleys Centre in Cranleigh
  • Brightwells Gostrey Community Centre in Farnham
  • Farncombe Day Centre
  • Haslewey Community Centre in Haslemere

Council committee meetings

We are using video conferencing to hold all necessary council and committee meetings. See Council meetings for more details.


Council housing

Maintenance

Housing maintenance services will prioritise immediate health, wellbeing and safety of local residents, particularly the vulnerable, in line with the main objective. Non-essential work (such as new kitchens) is suspended.

Lettings, mutual exchanges and home visits suspended

We have suspended:

  • letting properties, including mutual exchanges
  • home visits

The Housing Management team are still available to talk to. Please contact the Housing Customer Services team on 0330 119 3000 or housingcustomerservices@waverley.gov.uk


Building Control

We are using digital technology such as Facetime and Whatsapp to help deliver our service.

See Building work inspections for more information.


Local Land Charges searches

We are operating a reduced service for land charges. You can still request land searches but they will take longer to process. 

We apologise for any impact this may have on your clients and customers. Find out more about Local land charges searches


Libraries

Surrey County Council has closed all libraries in Waverley.  Find out more at: www.surreycc.gov.uk/libraries 


Community Recycling Centres

Most of Surrey's Community Recycling Centres (CRCs) are open.

Find out more at www.surreycc.gov.uk/waste-and-recycling/community-recycling-centres


GATE Job Clubs

GATE Job Club meetings at the Upper Hale and The Farnham Town Council Offices have stopped.

GATE will continue employment support on CVs remotely, answering questions, providing information sheets and general information via email, telephone and website until they can safely resume regular meetings.

See www.guildfordadvicetoemployment.co.uk


More information

See Coronavirus homepage

Page owner: Vanessa de Chazal. Last updated: 23/09/2020 16:55

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