Coronavirus (COVID-19)

Changes to council services

Our main objective during the coronavirus outbreak is to arrange our resources to support the immediate health, wellbeing and safety of local residents, particularly the vulnerable.

This page was updated on 9 July 2020 to reflect current government guidance.

Office closure

Our offices are closed to the general public, although we are making special provision for homelessness and welfare visits.

Staff are working from home, so please contact us online, by email, or phone.

Contact us


Car parks

Car parking charges in our car parks resumed on 1 July 2020. See car parks homepage for more information.


Parks and playgrounds

All our parks and playgrounds opened on 4 July.

Parks

Parks are open. Please act responsibly and observe social distancing measures when you are out and about:

  • keep over a metre away from anyone outside your household
  • only gather in groups up to six people, social distancing with anyone outside your household. 

Playgrounds, skateparks and trim trails

These are open. Please act responsibly and observe social distancing measures when you are out and about:

  • avoid play area if busy
  • keep over a metre away from anyone outside your household
  • wash your and your children's hands before and after visit and use hand sanitiser
  • do not remove any temporary barriers to the playground or unravel any swing seats or cables that are secured.

Tennis courts, ball courts (MUGAs), golf courses and fishing

Waverley managed tennis courts, ball courts, golf courses and fishing rights are open.

Please act responsibly and observe social distancing measures:

  • keep over a metre away from anyone outside your household
  • only gather in groups up to six people, social distancing with anyone outside your household. 

Priority services

Community meals

Benefits - Housing benefit and Council Tax Support

Guidance for local businesses, including business rates

Bin collections

Homelessness

Critical support for council tenants

Support for NHS and Surrey County Council


Planning service

Site visits, the Planning Reception service and Householder surgeries for pre-application planning advice are suspended, in line with the government's rules on social distancing.

The Planning reception is taking calls 10am - 2pm, Monday to Friday.

The work on the Local Plan Part 2 has been deferred.

We will be using video conferencing to facilitate Planning Committee meetings. See Council meetings for more details.


Cancelled events

Events have been cancelled at the:

  • Borough Hall in Godalming - including all cinema showings
  • Memorial Hall in Farnham

These events have also been cancelled:

  • Countryside volunteering events
  • The Specsavers Surrey Youth Games 2020
  • Other events organised by our leisure teams.

Re-opening of leisure centres

We are working closely with Places Leisure on the re-opening of leisure centres and implementing government and public health advice to make sure that staff and customers can return safely.

Measures are currently being put in place at all of our facilities to ensure that guidelines are being followed on social distancing, limiting numbers in all activity areas, advanced booking and queuing systems plus increased cleaning procedures.

Places Leisure will be in touch with customers directly regarding the opening dates for each individual leisure centre. To find out more whilst arrangements are being finalised, visit the Places Leisure website by clicking on the button below.   

Places Leisure re-opening information

 


Day centres closed

The following day centres are closed:

  • The Clockhouse in Milford
  • Rowleys Centre in Cranleigh
  • Brightwells Gostrey Community Centre in Farnham
  • Farncombe Day Centre
  • Haslewey Community Centre in Haslemere

Council committee meetings

We are using video conferencing to hold all necessary council and committee meetings. See Council meetings for more details.


Council housing

Maintenance

Housing maintenance services will prioritise immediate health, wellbeing and safety of local residents, particularly the vulnerable, in line with the main objective. Non-essential work (such as new kitchens) is suspended.

Lettings, mutual exchanges and home visits suspended

We have suspended:

  • letting properties, including mutual exchanges
  • home visits

The Housing Management team are still available to talk to. Please contact the Housing Customer Services team on 0330 119 3000 or housingcustomerservices@waverley.gov.uk


Building Control

We are using digital technology such as Facetime and Whatsapp to help deliver our service.

See Building work inspections for more information.


Local Land Charges searches

We are operating a reduced service for land charges. You can still request land searches but they will take longer to process. 

We apologise for any impact this may have on your clients and customers. Find out more about Local land charges searches


Libraries

Surrey County Council has closed all libraries in Waverley.  Find out more at: www.surreycc.gov.uk/libraries 


Community Recycling Centres

Most of Surrey's Community Recycling Centres (CRCs) are open.

Find out more at www.surreycc.gov.uk/waste-and-recycling/community-recycling-centres


GATE Job Clubs

GATE Job Club meetings at the Upper Hale and The Farnham Town Council Offices have stopped.

GATE will continue employment support on CVs remotely, answering questions, providing information sheets and general information via email, telephone and website until they can safely resume regular meetings.

See www.guildfordadvicetoemployment.co.uk


More information

See Coronavirus homepage

Page owner: Vanessa de Chazal. Last updated: 27/07/2020 15:16

We use cookies to improve your experience. By viewing our content you are accepting the use of cookies. Read about cookies we use.