Bank holiday weekend

Bin collections will take place as normal. Housing benefit payments have been delayed. If you're self-isolating and need help (eg food delivery), call the Community Helpline: 01483 523054.

Council services over Spring Bank Holiday

Coronavirus (COVID-19)

Information for residents

We are aware many of our residents have been seriously affected by coronavirus and are working to provide support in whatever way we can.  

Latest information

Some changes are coming into effect from 13 May 2020. 

Please use the government website to get the latest information:

Coronavirus outbreak FAQs: what you can and can't do

www.gov.uk/coronavirus


Financial support

Please see:

Financial support during coronavirus outbreak


Council services

Our main objective is to support the immediate health, wellbeing and safety of local residents, particularly the vulnerable. For the latest information, see:

Changes to council services  


Coronavirus testing

Surrey Local Resilience Forum have set up a team to coordinate delivery of coronavirus testing to all eligible people across the county.

Find out who is eligible and how to book a test

If you have any questions about coronavirus testing in Surrey, please email: surreycovidtesting@surreycc.gov.uk


Haslemere Minor Injuries Unit 

During the COVID-19 outbreak, Haslemere Minor Injuries Unit has extended its opening hours to: Monday-Friday (9am- 8pm) and Saturday (9am – 5pm).

The Emergency Department at the Royal Surrey Hospital is still available 24/7 for patients requiring emergency care for serious and life-threatening conditions. If you are not sure if it is an emergency please call 111 or use 111 online.


Community support

Surrey County Council has set up a community support.  It has links to information if you need help or you want to help:

Coronavirus - Community Support


Public transport

The government issued guidance on walking, cycling, and travelling in vehicles or on public transport during the coronavirus outbreak on 12 May 2020:

Coronavirus (COVID-19): safer travel guidance for passengers

Free bus pass applications - changes

There are also temporary changes to free bus pass applications during the coronavirus outbreak.

See Temporary changes to Free Bus Pass applications during the Coronavirus outbreak (Surrey CC) for more details. 

More information

Surrey County Council - temporary changes to bus services and road closures

Stagecoach bus services information and FAQs

South Western Railway coronavirus travel and ticket information


Email scams / phishing attacks

Criminals are exploiting the Coronavirus online. 

Find out more on our news story:  Be extra vigilant to fraud and cyber crime


Whatsapp Information Service

The Government has launched an Information Service on Whatsapp. 

Find out more by visiting GOV.UK


Domestic abuse

Please listen out for your neighbours and call for help if you think someone is at risk. Useful contacts:

In an emergency, dial 999.

What to do if you need urgent police help through the 999 service, but can’t speak


Bereavement support and counselling

Information and useful links to groups/organisations offering bereavement support and counselling.

Practical and financial support

Mental health and emotional support


Tips for mental health

Get some tips on how to boost your wellbeing at Coronavirus and your wellbeing


More information

See Coronavirus homepage

Page owner: Vanessa de Chazal. Last updated: 14/05/2020 14:10

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