Coronavirus (COVID-19)

Information for residents

We are aware many of our residents have been seriously affected by coronavirus and are working to provide support in whatever way we can.  

Latest information

Please use the government website to get the latest advice on what you need to do:

Coronavirus outbreak FAQs: what you can and can't do

General information:

www.gov.uk/coronavirus


Face masks

It is now mandatory to use face coverings in certain public place, such as in shops supermarkets and public transport.

However, please be mindful that that there are exemptions to wearing masks, including disabilities, many of which are hidden and therefore need to be handled with sensitivity.

How to wear and make face masks


Financial support

Please see:

Financial support during coronavirus outbreak


Council services

Our main objective is to support the immediate health, wellbeing and safety of local residents, particularly the vulnerable. For the latest information, see:

Changes to council services  


Coronavirus testing

Surrey Local Resilience Forum have set up a team to coordinate delivery of coronavirus testing to all eligible people across the county.

Find out who is eligible and how to book a test

If you have any questions about coronavirus testing in Surrey, please email: surreycovidtesting@surreycc.gov.uk


Community support

Surrey County Council has set up a community support hub.  It has links to information if you need help or you want to help:

Coronavirus - Community Support


Public transport

The government issued guidance on walking, cycling, and travelling in vehicles or on public transport. See:

Coronavirus (COVID-19): safer travel guidance for passengers

Free bus pass applications - changes

There are also temporary changes to free bus pass applications during the coronavirus outbreak.

See Temporary changes to Free Bus Pass applications during the Coronavirus outbreak (Surrey CC) for more details. 

More information

Surrey County Council - temporary changes to bus services and road closures

Stagecoach bus services information and FAQs

South Western Railway coronavirus travel and ticket information


Email scams / phishing attacks

Criminals are exploiting the Coronavirus online. 

Find out more on our news story:  Be extra vigilant to fraud and cyber crime


Whatsapp Information Service

The Government has launched an Information Service on Whatsapp. 

Find out more by visiting GOV.UK


Domestic abuse

Please listen out for your neighbours and call for help if you think someone is at risk. Useful contacts:

In an emergency, dial 999.

What to do if you need urgent police help through the 999 service, but can’t speak


Bereavement support and counselling

Information and useful links to groups/organisations offering bereavement support and counselling.

Practical and financial support

Mental health and emotional support


Tips for mental health

Get some tips on how to boost your wellbeing at Coronavirus and your wellbeing


More information

See Coronavirus homepage

Page owner: Vanessa de Chazal. Last updated: 30/07/2020 09:27

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