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Annual Canvass 2021

Each year the Electoral Registration Officer (ERO) has a legal requirement to conduct an annual canvass to ensure the electoral register is accurate and complete. Households will be allocated to routes and will be contacted in different ways depending on the result of our local and national data matching.

I’ve already registered, will I still get an annual canvass communication?

You will be contacted every year to find out if there have been any changes to who is living at your address. If there are changes, you must provide the information requested. The purpose of the canvass communication is to confirm who lives at your address. This means we can invite other residents, including any 16 and 17 year-olds, to register to vote if we need to.


Why do you still need to send a canvass communication every year?

In order to know who is eligible to register to vote, including any 16 or 17 year-olds, we need to know who lives at your address. The canvass communication is designed to collect this information. The information provided on the form will allow us to send a separate individual registration form to all the people in your household who are eligible and need to register.


Do I have to respond to a canvass communication?

If you have been sent a canvass communication confirming the names of people already living at your address, and there are no changes, you do not need to respond. 

If you have been sent a canvass communication which asks you to respond to confirm there are no changes or you need to make any changes, you need to respond by law, and provide the information requested on the form. You need to include the name and nationality of everyone aged 16 or over who is resident and eligible to register to vote. If there are no eligible residents, you should state why this is the case. If anyone listed on the form is not living at your address, their name/s should be clearly crossed through.

You can respond using any of the below methods:
Visit the website to confirm the details or make changes: 
Household response website

Enter your unique two-part security code as shown on the form you have been sent. Update or confirm your household information and submit

Or if there are no changes to the information:
Call 0800 197 9871 and when prompted enter part one and part two of your security code
Or
Texting NOCHANGE followed by your security code to 80212 (if nobody is eligible to vote include a reason after your security code e.g. empty, business, second home, none, other)
If you are not able to use any of the above options, then you can phone us on 01483 523116 or return the form to us by post.

There is a criminal penalty for failing to provide the information required by the canvass form to the Electoral Registration Officer of a maximum of £1,000. The penalty for providing false information to an Electoral Registration Officer is imprisonment of up to 6 months and an unlimited fine.


There are people listed on the canvass communication that don’t live here, what do I do?

If anyone listed on the form is not living at your address, you need to advise us of this.

Visit the website to make changes: 
Household response website
Enter your unique two-part security code as shown on the form you have been sent. Update your household information and submit

If you are not able to use the above option, then you can phone us on 01483 523116 or return the form to us by post.


Do I include everyone who lives here?

You need to include the name and nationality of everyone aged 16 or over who is resident and eligible to register to vote. If there are no eligible residents, you should state why this is the case.

Visit the website to make changes: 
Household response website
Enter your unique two-part security code as shown on the form you have been sent. Update your household information and submit

If you are not able to use the above option, then you can phone us on 01483 523116 or return the form to us by post.


I received a canvass communication, but the information needs changing. How can I update it?

If anyone listed on the canvass communication is not living at your address, their name can be crossed out. The name and nationality of everyone aged over 16 who is resident and eligible to register to vote should be added if they are missing. If your nationality has changed, you are now 76 or over, you wish to change your absent vote preference or you wish to be removed from the open register you can respond using any of the below methods:

Visit the website to make changes: 
Household response website
Enter your unique two-part security code as shown on the form you have been sent. Update your household information and submit

If you are not able to use the above option, then you can phone us on 01483 523116 or return the form to us by post.


Do I need to include my email address and phone number on the canvass form?

You are invited to include your email address and phone number on the canvass form, but you do not have to. We will use this information only in connection with your registration, and it helps us to contact you if there is a problem.


I have already applied to register, do I need to return the canvass communication I’ve received too?

Yes. The canvass communication is not a registration form, but instead provides us with information on who lives in your household. This means we can invite other residents, including any 16 or 17 year-olds, to register to vote if we need to.


I have already returned a canvass communication, do I need to return the registration form I’ve received too?

You should complete and return the registration form or register online at www.gov.uk/register-to-vote. The canvass communication is not a registration form, but instead provides us with information on who lives in your household. This means we can invite other residents, including any 16 or 17 year-olds, to register to vote if we need to.


What will happen after I complete the canvass communication?

Any new names provided on the form will allow us to send a separate individual registration form to those in your household who are not yet registered. Or if names are crossed out it will allow us to remove anyone who no longer lives in the property.


Is the data I enter online secure?

The online registration service and the data you provide is secure. It has been independently accredited, tested for security and developed to meet best practice guidelines for data security.

Route 1 properties

For those properties where we think there may not be any changes to the information we hold, we will send a canvass form detailing all the people in the household who are currently registered to vote around 20 July 2021. You will only need to respond if the information has changed.

If there are changes to be made please visit the Household response website


Route 2 properties

For properties where we think the information we hold is not up to date, we will send a form for you to either confirm the information or advise us of any changes. It is important that you respond to this form to avoid further reminders being sent to you.

The form will be sent around 4 August 2021.

The communication you receive will explain the different ways to respond which are:

  • Visit the Household response website to confirm the details or make changes
  • Enter your unique two-part security code as shown on the form you have been sent
  • Update or confirm your household information and submit

Or if there are no changes to the information:

  •  Call 0800 197 9871 and when prompted enter part one and part two of your security code

Or

  • Texting NOCHANGE followed by your security code to 80212 (if nobody is eligible to vote include a reason after your security code e.g. empty, business, second home, none, other)

If you are not able to use any of the above options, then you can phone us on 01483 523116 or return the form to us by post.


Invitations to Register

Where names are added of eligible individuals not currently registered to vote, we will send them each an Invitation to Register form. Alternatively they can register to vote online, it only takes 5 minutes.