Agendas, Reports and Minutes
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Corporate Overview and Scrutiny Committee
Date: Tuesday 15th September 2009
- Download the Agenda (Download Agenda. 23.83 KB)
- Appendix A - Key Decisions - Executive Forward Programme (Download Appendix. 29.36 KB)
- Appendix B - Ombudsman Investigations into Complaints made about Waverley's Services in 2008/09 (Download Appendix. 36.3 KB)
- Annex 2 - Background note on the remit, work processes and powers of the Local Government Ombudsman (Download Appendix. 28.73 KB)
- Annex 3 - Explanation of outcome categories used by the Local Government Ombudsman (Download Appendix. 12.34 KB)
- Annex 4 - Details of Local settlements reached in respect of Ombudsman complaints in 2009/09 (Download Appendix. 21.09 KB)
- Appendix C - Complaints handling in Waverley in 2008/09 (Download Appendix. 41.37 KB)
- Annexe 1 - Complaints received by Waverley in 2008/09 by service area and level of % responded to within target (Download Appendix. 19.16 KB)
- Annexe 2 - Outcome of Complaints received by Waverley in 2008/09 - Quarters 2 to 4 (Download Appendix. 15.64 KB)
- Annexe 3 - Nature of Complaints received by Waverley in 2008/09 by service area (Download Appendix. 33.4 KB)
- Annexe 4 - Lessons learned from complaints received about Waverley's services in 2008/09 (Download Appendix. 23.05 KB)
- Appendix D - Performance management report, Quarter 1 (April - June) 2009/10 (Download Appendix. 17.95 KB)
- Annex 1 - Corporate Overview and Scrutiny Committee Quarter 1 2009/20 Performance Report (Download Appendix. 56.58 KB)
- Download the Draft Minutes (Download Minutes. 27.35 KB)