Living in Waverley

Are you new to Waverley? Key information

If you are new to the area - welcome! We hope you enjoy living here.

Waverley Borough Council (that's us) works closely with Surrey County Council, Surrey Police and local Town and Parish councils to provide services to the people who live in the Waverley area.

Use our Council services A-Z to find relevant information and contact details for specific services.

The information below should address some of your most important queries...

How and where to register to vote

We compile a revised Register of Electors every Autumn. You can also register throughout the year. Please visit our Register of Electors pages for more information.

Council tax

Go to our council tax pages for information about council tax bands for properties in Waverley, where your money is spent and any exemptions or discounts you may be eligible for.

If you have not told the council tax team that you have moved in to a property in Waverley, call 01483 523500 during normal office hours or complete the council tax - change of address form.

How you can get involved in local decision making

If you want to get involved in local decision making, you can run for election as a councillor - either for Waverley Borough Council or for a local town or parish.

Find out more:

What standard of service you should expect from local public services

Within Waverley, we have a customer care charter which sets out the minimum levels of service that you can expect to receive from us in all areas of work.

Surrey County Council also has a stated customer promise. Visit their 'Our promise to you' page for more information.

How well are we doing?

We want to make sure that we are delivering our promises to you, and providing services at a high standard. Visit the How are we doing page? for more information.

How to complain about local public services

If you are not happy with a service from Waverley Borough Council, you can complain. Visit our Complaints, compliments and suggestions page for more information.

If you are not happy with some of our policies, you should speak to your local councillor. Visit our Local councillors section to find your local councillor.

What to do in the event of a large scale emergency

Waverley Borough Council has an Emergency Planning role in major civil emergencies, and has statutory responsibilities to work alongside our first responder partners such as Surrey Police & Surrey Fire and Rescue Service to assist in the response and to lead the recovery - and eventual return to the status quo following any major incident. In the event of a major incident Waverley would open its Borough Emergency Control Centre. Find out more about Emergencies in Waverley.

Visit the Preparing for Emergencies page for information and advice.

Key numbers to call:

Tel: 01483 523333 (switchboard)
Out of hours: 02392 242161
Major Incidents: 02392 242161

More information

Use our Council services A-Z to find relevant information and contact details for specific services.
See our What's on section which features some of the events taking place within Waverley.
Find out more About Waverley.