Noise

We investigate complaints about excessive noise and can take action if the noise is considered to be a statutory nuisance.

Because noise assessments will vary according to the source of noise (music, machinery, equipment, etc.) and the way people are exposed to it (e.g. in their homes, late at night, frequently and so on) it is difficult to provide advice that will apply to all circumstances. If you have a particular query though, please let us know by contacting the team.

Submit a noise complaint online 

You can submit a complaint about noise online.  Our usual procedure is to send a letter to the address complained of, explaining the circumstances, what can be done and inviting them to discuss the matter.  We also need a detailed 'noise diary' from the complainant - this is issued at the same time and the evidence is used to help determine what steps we need to take in our investigations (e.g. visit at night, install monitoring equipment, etc.).

If you are troubled by noise, or have a general enquiry, you can contact the Environmental Protection Team by telephoning:

Tel: 01483 523393
Email: noise@waverley.gov.uk

Out-of-hours service

The Council no longer runs an out-of-hours service between June and September as in previous years. Instead, noise cases are assessesd throughout the year and out-of-hours visits are programmed to fall at an appropriate time - this will include night time, weekends, etc.