The Housing Options team can give you free information and advice about your housing rights and other housing issues.
The type of help we can offer you will depend on your circumstances but we will always try to help you remain in your home or secure an alternative.
Someone is usually available to see you on a drop-in basis for up to 15 minutes during office hours. We are open Monday - Friday, 9am - 4.45pm. Outside office hours, you can check your housing options online with the Housing Options wizard.
We do our very best to provide customers with an excellent service. This means that we aim to:
- answer your telephone call within 3 rings;
- return your call within 48 hours;
- acknowledge your email or letter within two working days, and provide you with a full response within 10 working days;
- see you within 30 minutes of you dropping into reception with an enquiry;
- provide a minimum of 3 pre-booked appointments per day depending on staff availability;
- listen to what you have to say and treat you with respect; and
- give you correct and up to date information.
Please use the Housing Options wizard before you come in and see a Housing Options Officer if you:
- are living in privately rented accommodation and your landlord is asking you to leave
- are living with family/friends and are being asked to leave
- have become, or think that you are likely to become homeless
- are experiencing domestic abuse
- are experiencing harassment/illegal eviction and want to find out what your rights and options are
- are having difficulties paying your mortgage or rent
- would like information regarding accessing privately rented accommodation
- are a local authority housing or Housing Association tenant who wishes to move and require information on relocation schemes.
If you have completed the Housing Options Wizard and have further questions, please contact us for advice.
If necessary, we will book you a Housing Options interview to discuss your circumstances in more detail.
What to bring to your interview with the Housing Options team
Please bring to your interview any of the following documents which are relevant to your circumstance:
- court papers
- tenancy agreement
- proof of identity for each member of the household
- proof of pregnancy
- marriage certificate/divorce papers
- proof of income
- completion statement from the sale of property.
The information you provide will be used to decide what action can be taken to help you.
Find out about your housing options.
Page owner: Elizabeth Donaldson. Last updated: 16/03/2017 10:35