You can now text Environmental Services to report an issue or ask a question.

You can use it for:

What we need to know

To process the report, query or question we will need some basic information for you, this allows us to return an answer to you. We need:

  • Your surname
  • Your house name or number
  • Your postcode
  • The details of the problem or query

What happens next?

We will look into your issue and will get back to you within three working days. We may contact you if we need any other information, in which case we will text you.

What you need to know:

  • The number to text is 07786 202686
  • Texts are charged at your local standard network rate, please contact your network service provider for details of charges. We do not make any additional charge
  • This is a text only number, if you need to call us telephone 01483 523524
  • You must be aged 18 or over to use this service.

Register to receive texts 

If you want us to update you with any changes to your recycling and rubbish collections, you can now sign up to receive text messages.

Sign up for text notifications.

Statement of use

Please note that the use of SMS is voluntary. Waverley Borough Council is not responsible if a text is unable to reach the recipient in time or at all and does not accept liability for losses resulting from this.

We will treat any personal information in line with the regulations set out in the General Data Protection Regulation and the Data Protection Act 2018. Unless required to do so by law, we will not pass on any information we receive to third parties.

Information will be collected for known purposes like reporting faults, submitting enquiries or subscribing to information services.

This service is used at your own risk

For your own protection we would advise that additional personal details are not included, for example that you are away from home on holiday.

How to unsubscribe

If you have subscribed to this service but wish to end your subscription and receive no further texts, please text "STOP" to 07786 202686. Please note standard network rates apply.

Page owner: Carolyn Jarvis-Grogan. Last updated: 31/05/2018 12:28