How our housing repairs people should behave
Contractors' Code of Conduct
When working on your home, our contractors must follow a code of conduct. This sets standards of behaviour that they must apply, for example, they must:
- introduce themselves clearly and show you an identity card before asking to come in
- be wearing an appropriate uniform
- explain the work that they are there to do
- use and store materials in a safe manner
- behave in a polite and courteous manner
- not smoke in your home
- use clean dustsheets
- always think safety - never have trailing leads and never leave tools lying around
- clear up when they leave, even if they need to return to finish the repair
- drive and park courteously
- carry out your work to the highest standard
Please note that calls may be recorded for training or monitoring.
Page owner: Chris Slade. Last updated: 24/01/2012 16:10
