To keep your home in good condition and well maintained, we plan some work in advance including:

  • painting the outside
  • replacing windows and external doors
  • mending gates and fences
  • upgrading paths and drives
  • rewiring
  • re-roofing and guttering

We will write to you with as much notice as we can if we plan to carry out work on your home. We will try to give you a choice of finish if possible. 

Letting us in your home

You must let us in to your home to carry out repairs, inspections, or other work. All our staff and contractors should show you an identity card before asking to come in.

If they don't show you ID then you should not allow them in. If you have any concerns about the identity of an operative please call 0330 119 3000 (during office hours) and we can check whether the caller is genuine.

You must also let us in if we need to carry out work on a neighbouring home. If we need to come in, unless it is an emergency we usually give you at least 24 hours' notice and try to make an appointment at a mutually convenient time.

Page owner: Caroline Ottery. Last updated: 20/05/2015 20:51