Waverley Borough Council

Planned maintenance works to your council home

Planned maintenance to council homes

To keep your home in good condition and well maintained, we plan some work in advance including:

  • painting the outside
  • replacing windows and external doors
  • mending gates and fences
  • upgrading paths and drives
  • rewiring
  • re-roofing and guttering

We will write to you with as much notice as we can if we plan to carry out work on your home. We will try to give you a choice of finish if possible. 

You must let us in to your home to carry out repairs, inspections, or other work. All our staff and contractors should show you an identity card before asking to come in.

If they don't show you ID then you should not allow them in. If you have any concerns about the identity of an operative please call 0330 119 3000 (during office hours) and we can check whether the caller is genuine. 

You must also let us in if we need to carry out work on a neighbouring home. If we need to come in, unless it is an emergency we usually give you at least 24 hours' notice and try to make an appointment at a mutually convenient time. 

In an emergency, if we are unable to contact you, we may have to force entry, to prevent damage to your own or a neighbour's home. Should this be necessary the Police will be asked to attend and ensure that your possessions are safe.  We will make good any damage.

Please note that calls may be recorded for training or monitoring purposes.

Page owner: Caroline Ottery. Last updated: 08/04/2015 11:20

man wearing toolbelt and holding a hard hat

Housing Repairs

Report repairs and maintenance to your council-owned home.

Address: Housing Repairs Customer Services
Waverley Borough Council
The Burys

Tel: 0330 119 3000

Email: housing.repairs@waverley.gov.uk