Waverley Borough Council
Easter weekend - normal refuse and recycling collections

Please be aware that your refuse and recycling days will remain the same over Easter. Our contractor will be working on Friday and Monday as usual.

Check your bin day.

Right to Repair scheme

Right to repair - can you claim compensation?

You have a right to compensation if we do not carry out some repairs within a set time period. This government scheme is called Right to Repair.

You can claim compensation if:

  • we do not carry out repairs to protect your health and safety within a set time - the government has produced a list of these repairs
  • the work costs less than £250
  • you have not stopped our contractor from entering your home.

How does right to repair work?

When you report a repair, we will tell you if it is covered by the Right to Repair scheme. If it is, and we don't carry out the repair  within the set time, please tell us. We will then have to do the work within a set timescale, depending on the fault. If we do not carry out the repair within that time, we will pay you compensation. The repairs team can tell you how to claim compensation.

If you would like further information on how the scheme works then please contact us by calling 0330 119 3000 or email housing.repairs@waverley.gov.uk

How much compensation will I receive?

You will get £10, and a further £2 for each day the repair is late, up to a maximum of £50. If you owe us money for rent or anything else, the compensation amount will be deducted from what you you owe us.  

Which repairs qualify under the scheme?

Timescale - 1 working day

  • Total loss of electrical power
  • Unsafe power, lighting circuit or electrical fitting
  • Total loss of water supply
  • Total or partial loss of gas supply
  • Blocked flue to open fire or boiler
  • Total or partial loss of space or water heating between 31/10 and 1/5
  • Blocked or leaking foul drain, soil stack or (where there is no other working toilet in the dwelling) toilet pan
  • Toilet not flushing (where there is no other working toilet in the dwelling)
  • Leaking from water or heating pipe, tank or cistern
  • Insecure external window, door or lock  

Timescale - 3 working days

  • Loose or detached banister or handrail
  • Rotten timber flooring or stair tread
  • Partial water supply
  • Total or partial loss of space or water heating between 30/4 and 1/11
  • Blocked sink, bath or basin
  • Tap, which cannot be turned
  • Partial loss of electric power 
Timescale 7 working days
  • Leaking roof
  • Door entry phone not working
  • Mechanical extractor fan in internal kitchen or bathroom not working

If you would like further information on your Right to Repair then please contact the Customer Services Team:

         Housing Repairs Customer Services Team
         Waverley Borough Council
         The Burys
         Godalming
         Surrey
         GU7 1HR

Please note that calls may be recorded for training or monitoring.

Page owner: Caroline Ottery. Last updated: 14/10/2013 13:33

Housing Repairs

Report repairs and maintenance to your council-owned home.

Address: Housing Repairs Customer Services
Waverley Borough Council
The Burys
Godalming
Surrey
GU7 1HR

Tel: 0330 119 3000

Email: housing.repairs@waverley.gov.uk

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