FAQs: Financial information
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Financial information FAQs
You need to use the correct account reference number so that any payment is credited to you and not someone else.
If you wish to pay at a Post Office or Paypoint retail outlet you will need a document with a bar-code on it (e.g. council tax bill, rent payment card, invoice). This bar-code includes your reference number and will be read automatically by the Post Office or PayPoint shop. Bar-coded documents will be issued by the end of September 2009.
If you are paying over the phone or online guidance on which number to use is given below:
The council tax account number is the eight-digit number printed in a box at the top right-hand corner of the bill. It is also quoted at the top of any correspondence from the Council's revenues section
If you cannot find, or are unsure of, your council tax account number then either phone 01483 523500 or email firstname.lastname@example.org.
Penalty charge or parking fine
The parking fine reference is the ten-character number beginning with "WZ" or "RR" printed on the front of the penalty charge or reminder letter.
e.g. WZ04654329 or RR00827461.
N.B. When paying a penalty charge online or by phone enter only the eight digits of the reference number, not the "WZ" or "RR".
If you do not know your penalty charge number, then please phone 01483 523087 or e-mail email@example.com.
Housing and garage rent
The rent account reference is the ten-digit number, beginning with 500, printed on your rent card or any correspondence from the council's housing section.
If you cannot find, or are unsure of, your housing or garage rent account number then either phone 01483 523136 or e-mail firstname.lastname@example.org
Invoice for council services
The invoice number is the six-digit number printed at the top right-hand side of the invoice or at the bottom of the reminder letter.
If you cannot find, or are unsure of, the invoice number then either phone 01483 523085 or e-mail email@example.com
The business rates (NNDR) account number is the seven-digit number printed in a box at the top right-hand corner of the bill. It is also quoted at the top of any correspondence from the Council's business rates section.
If you cannot find, or are unsure of, your business rates account number then either phone 01483 523095 or e-mail firstname.lastname@example.org
Answer Updated by Lawrence Heath, 24/07/2009 11:16