Waverley Borough Council
Recycling and rubbish collections

We are experiencing delays in the Hambledon, Chiddingfold and Dunsfold areas. Please leave your bins out and they will be emptied tomorrow, Saturday 30 August. We apologise for any inconvenience.

FAQs: Financial information

Click a question to reveal the answer.

Financial information FAQs

Q: Do I have to pay a handling charge if I pay by card?

Q: Are my card details held securely?

Q: Which debit or credit cards does Waverley accept?

Q: What can I pay for on Waverley’s website?

Q: Will I receive a receipt?

Q: Can I abandon an online or automated telephone payment?

Q: What do I need to have to make a payment online or over the phone?

Q: How do I know what reference number to use?

Answer:

You need to use the correct account reference number so that any payment is credited to you and not someone else. 

If you wish to pay at a Post Office or Paypoint retail outlet you will need a document with a bar-code on it (e.g. council tax bill, rent payment card, invoice).  This bar-code includes your reference number and will be read automatically by the Post Office or PayPoint shop.  Bar-coded documents will be issued by the end of September 2009.

If you are paying over the phone or online guidance on which number to use is given below:

Council tax

The council tax account number is the eight-digit number printed in a box at the top right-hand corner of the bill. It is also quoted at the top of any correspondence from the Council's revenues section

e.g. 11098113

If you cannot find, or are unsure of, your council tax account number then either phone 01483 523500 or email counciltax@waverley.gov.uk.


Penalty charge or parking fine

The parking fine reference is the ten-character number beginning with "WZ" or "RR" printed on the front of the penalty charge or reminder letter.

e.g. WZ04654329 or RR00827461.

N.B. When paying a penalty charge online or by phone enter only the eight digits of the reference number, not the "WZ" or "RR".

If you do not know your penalty charge number, then please phone 01483 523087 or e-mail parkingenquiries@waverley.gov.uk.


Housing and garage rent

The rent account reference is the ten-digit number, beginning with 500, printed on your rent card or any correspondence from the council's housing section.
 
e.g. 5004123405

If you cannot find, or are unsure of, your housing or garage rent account number then either phone 01483 523136 or e-mail rents@waverley.gov.uk


Invoice for council services

The invoice number is the six-digit number printed at the top right-hand side of the invoice or at the bottom of the reminder letter.

e.g. 460872

If you cannot find, or are unsure of, the invoice number then either phone 01483 523085 or e-mail debtors@waverley.gov.uk


Business rates

The business rates (NNDR) account number is the seven-digit number printed in a box at the top right-hand corner of the bill.  It is also quoted at the top of any correspondence from the Council's business rates section.

e.g. 3000528

If you cannot find, or are unsure of, your business rates account number then either phone 01483 523095 or e-mail nndr@waverley.gov.uk

Answer Updated by Lawrence Heath, 24/07/2009 11:16

Q: Why were the cash counters closed after 30th October 2009?

Q: I want to pay bills in cash or by cheque – what should I do?

Q: Will I have to pay the Post Office or the PayPoint shop for using them to make payments to Waverley?

Q: I know about the Post Office but what is “PayPoint”?

Q: Where are the Post Offices and PayPoint shops in Waverley at which I can make payments?

Q: Can I make my payment at the reception desk at the Council’s offices?

Q: I need to make a payment today because Waverley is threatening legal action against me. How can I do this if the cash counters are closed?

Q: If I deposit a cheque in the post box at the Council’s offices at Godalming or at one of the locality offices, how can I get my bill receipted?

Q: If I get a car parking fine how will I be able to pay?

Q: How do I make a payment at a Post Office or PayPoint shop?

Q: If I am paying by cheque at a Post Office who do I make it out to?

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