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Rent collection for council tenants: Outline
It is important to pay your rent on time. Our rent accounts staff are there to help you. Please contact them if you have any questions about your rent. If you are having problems paying your rent, or if you are waiting for housing benefit, please talk to them immediately
Common Questions
- What do I need to have to make a payment online or over the phone?
- What are rent arrears?
- What is housing benefit and how do I apply?
- I am having difficulty paying rent, what can I do?
- I have just received a Notice of Seeking Possession, what does this mean?
- What happens at Court if you are making a possession claim against me?
- If I don't pay my council rent after a Court Order will I be evicted?
- If I am evicted from my council property will I be rehoused?
- What happens if I leave my Council property owing rent?
- What happens if I fail to pay my Council rent?
- I need to make a payment today because Waverley is threatening legal action against me. How can I do this if the cash counters are closed?
- I want to pay my bill but I also have a questions about it – what should I do?
- Can I make my payment at the reception desk at the Council’s offices?
- Why were the cash counters closed after 30th October 2009?
- I know about the Post Office but what is “PayPoint”?
- I want to pay bills in cash or by cheque – what should I do?
- How do I make a payment at a Post Office or PayPoint shop?
- Will I have to pay the Post Office or the PayPoint shop for using them to make payments to Waverley?
- Where are the Post Offices and PayPoint shops in Waverley at which I can make payments?
- How quickly are my payments credited to my account?
- How do I know what reference number to use?
Contact
Rent Collection
Service: Housing
Email: rents@waverley.gov.uk
Telephone: 01483 523520
Waverley Borough Council, The Burys, Godalming, Surrey, GU7 1HR